John Ellenburg did an amazing job ⭐️⭐️⭐️⭐️⭐️
Work was done quickly. No issues.
Eddie was wonderful to work with. He was friendly and very knowledgeable. He is now another reason to stay with Toyota.
The Technician said he will have to order part and call back to bring my car, but he never did. First of all, I made an appointment due to a letter from Toyota. My understanding is that you should have part already or made sure the part is ready before my appointment date. However, you don’t have it and you wasted half of my day at your location and was told I will be contacted that never happened. It’s such unprofessional service form a Toyota dealership!
Excellent customer service.
Always friendly and very professional!!
Keep doing what you are doing and making the customer happy and pleased with the way that you are serving them.
Overall service yes, but forgetting to put windshield washer fluid in my car; has me what else they forgot. ????????????????
Everyone was Very professional and helpful.
Nice clean environment. Pleasant staff and seamless service.
Rear brakes will need to be replaced next visit, explained why light shows up on my dashboard due to sensors in tires and what the cost of checking this out will be .
I wanted a close number on time to fix my vehicle. You said hour and 15 min. 2hours instead. Parts were ordered and you never called to let me know when in. I kept calling …. On phone forever each time. Finally they said they had parts in. Not good service.
I had made an online appointment on 09/09/2025 for an oil change and tire rotation. I was not informed that I had a bad tire rim on this day. It was only when I was driving in the the highway and noticed a loud muffler noise.
On my second appointment on 09/17/2025 I noted that I was hearing a loud noise when I drove. The mechanic checked and realize my Prius V had a bad tire rim located in the front right tire. But, no one suggested getting this fix. After a bit of back and forth calls with Ms. Heather Zegarzewski, she got the idea that I would like it the "bad tire rim" on my car to be replaced and fix as soon as possible.
Considering this is a certified dealership. I do not appreciate having to diagnosing my own car.
Montreal is always very courteous, helpful, and informative.
Great to work with and informing me on what needed attention now and what could wait until the next visit.
Thank you! Always and will continue to bring my Toyota to Toyota of Gastonia.
Excellent Customer Service
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