You recommended $4600 in repairs some of which were listed as Require Immediate Attention. When I checked out no one offered any explanation of these repairs. I drove away very irritated.
Excellent customer service from John
So thankful Brian is back and heading up the Service Department. Such an amazing difference in customer service and the reason we came back. Staff are friendly, knowledgeable and do an outstanding job. Maverick was exceptional and kept us informed every step of the way. Keep up the awesome work!!
While I was waiting two cars that pulled in behind me were approached first. One was actually behind me. Neither of the guys that came out asked if I had been helped. After a longer wait a female associate came to my car and asked had I been helped, I responded no and let her know two cars that came after me were approached before me. She took care of me and put me at the front of the line. I hate that I don’t get her name. She kept apologizing but I let her know it wasn’t her fault and I appreciated her. Thank you to that young lady and also the young lady that checked me out when my vehicle was ready. Maybe hire more females. They actually see other females!
I have been at this Toyota several times before, but never have I received the quality of service that KC has given. He has gone above and beyond with customer service. Because of that, I will definitely be returning to Toyota Gastonia.
Heather did an exceptional job.
waited 2 hours for oil change
KC is the best. He really looks after his customers. He takes the time to ensure what absolutely needs done gets done but if the service can be performed at the next service, he lets you know that. It gives you the chance to plan/budget for it.
Heather did a great job and is very knowledgeable. Always appreciate her help when I’m at the dealership.
Mr Maverick was very knowledgeable and attentive. All my questions were answered in a timely mmanner.
Thank you!
knows how to take care of the customer. i bought my highlander at this dealer and ive been forever waiting on a rack cover missing when i bought it he came thru witjout hesitation and took take care of me you dont find people like him no more thankyou toyota
Worked with me when I changed my appointment date. They were very courteous and did a great job.
The service was great
The service team was exceptional
Maverick was knowledgeable and attentive, finding out for us any information he didn't already know. He is an excellent customer service agent.
Angel went beyond to help me, he is very nice and keep me updated on everything i really appreciate how he respected me and i give he all 10s on everything i was happy with how quickly he got me in and out on this hot day as i waited
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