Toyota of Gastonia Auto Repair Service

Happy

Yes it was fast and your employees were very nice and helpful. I wouldn’t take my truck to any other shop. You guys were very good and truthful. Thank You’ Mike

KC was a great help in getting me and my wife’s vehicle good to go. Will refer others to him!

There were two items I was not completely satisfied with. The first, when I checked in, I stated I had a warranty on my tires that I had recently purchased them from Toyota of Gastonia and although when booking online it indicated I would owe approximately $28, this should be covered. She assured me she would check and update the file as needed. When checking out, Josh stated I owed approximately $32. When I told him no, he looked at me funny and asked why I thought I did not owe anything when I explained to him that I had a warranty on the tires, he said he didn't have time to look it up but would take care of it later. I firmly requested that he look it up to ensure my account did show a warranty on the tires. Secondly, I had to wait almost 1 and 1/2 hours to get a simple tire repair performed. At the hour mark I asked the status and Josh informed me you patch tires not simply plug them and it takes longer than a simple plug. I used to work at a shop and did tire repairs both simple plugs as well as patches. It is true a patch takes longer, but not an hour, more like 30 minutes. After reviewing the text messages I received, I now know why it took an hour and a half. Although I was there for a simple tire repair, your complimentary inspection was also performed on my vehicle. I had my vehicle in very recently for a service, so there was no need to perform your complimentary inspection for a simple tire repair. I understand completing your complimentary inspection if a vehicle is not been there for quite some time or if it is there for a true service, but for a tire repair?? That is a bit over the top, especially when the complimentary inspection over doubles the time it takes to return the vehicle to the customer.

I asked for my regular maintenance to be completed since my car was already at the dealership and it wasn’t. Now I have to come back on Friday.

KC was personable, knowledgeable, and easy to talk to. He understood my concerns and was able to put my mind at ease.

Great work.

Kevin was awesome!

Tech. Very nice

John was patient and clearly explained the process. Thanks so much.

Great service!

Worked out quite well. Thank you

Very impressed! Good business! Maverick was absolutely amazing

Best experience I have ever had with a car repair rrepresantive ever.He was very polite and service in my car was very timely being manner. He is a good one.

As always, great service!

Very nice.

Have been bringing my cars there for a number of years. Came in todsy for inspection....scheduled a 1:00 appointment last Thursday. Got there 10 minutes early, but for some reason my inspection took over two hours. Going out of town tomorrow and had many errands to run. Not happy. Not happy at all.

Thanks

There was some confusion, but I am satisfied with the service. Thanks.

Good experience and good communication.