Toyota of Gastonia Auto Repair Service

Thank you

Joshua was professional and quick to answer all of my questions in a way that I could easily understand.

Heather explained everything so well to me and made me feel very comfortable. She was very patient and understanding which I greatly appreciate because car stuff is not my thing. That kind of customer service is why I'll return.

Great customer service

He was very nice but there was no communication until I reached out after being there for over 3 hours. He told me that the mechanic said one of the belts was frayed but couldn't tell me which one which has left me wondering why they did not recommend it be replaced if that was the case. I had just had my serpentine belt replaced at Firestone while I was getting tires just before the snowstorm( which is why I let Firestone do it) and he tried to tell me that it was not replaced. He had me open the hood to look at it and then changed the subject. This is the first time I have left the service department with a bad taste in my mouth. I trust most of the service advisors but would prefer not to work with him again. He gave me and excuse the way I am going to say this but he gave me greasy car salesman vibes. I came to have a sound checked out on my car and I had an appointment for noon and did not leave until after 4 with little to no communication. I don't need to be contacted, he just needs to be honest and make sure he communicates in a timely manner.

Montreko and John are always so kind

Maverick was very polite and gave me good recommendations for my car care. Thank you! ????

My adviser Heather and Tech Jacob always take care of my vehicle and always make sure everything is taken care of to my liking

Great customer service

John was great in locating a replacement tire for same day service. Saved my ****’s Day.

Very polite and helpful

John always goes above and beyond to help me and make sure I get the highest quality of service on my vehicle, I am truly thankful you guys have him! Thanks a lot John!

Thank for always taking care of my vehicle

He was great.

There are as a small delay and KC kept me informed the entire time.

Heather was extremely helpful and kept me informed as to what was going on with my vehicle the whole time I was there. Appreciate all that she did to help get my truck taken care of as quickly as she did.

Unsure how 2 hours of labor equates to almost $500. Was intially quoted just under $700 for the fix and walk out with a $1,200 plus bill. Won’t be back.

I think the service men need to advise you of the cost of any extra work needed on the vehicle when you first arrrive. Also you need to update the process of updating when you want to make an appointment. Thank you for asking for comments.

My service advisor was very very rude and I will not have him as a service advisor ever again all because I declined additional services that needed to be done on my car. I would like a supervisor to call me for further comments about my service ****-****-xxxx thank you

Montreko was great! He provided excellent service!