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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3244 reviews 65%
4 star 1025 reviews 20%
3 star 136 reviews 3%
2 star 273 reviews 5%
1 star 326 reviews 7%
Review Us
Dan S.
4 out of 5
3/25/2026
Awesome job from initial contact to delivery from the service bay. Professional and outstanding customer service from everyone I dealt with. Heather and KC in particular should be highlighted as great brand ambassadors representing Toyota of Gastonia. Your dealership service is as great as the Toyota brand.
Melissa M.
5 out of 5
3/25/2026
Excellent service
Bill M.
5 out of 5
3/25/2026
Service was great. Good communications. Explained needed services that needed to be done other than what I expected. Would absolutely recommend Toyota of Gastonia for service needed done.
Gary M.
4 out of 5
3/25/2026
The service tech was very helpful
Ryley K.
5 out of 5
3/25/2026
I had a great experience and everyone I worked with was really kind and pleasant! Maverick was a great help!
Ellen C.
5 out of 5
3/24/2026
Great service. In and out in 11/2 hours. I love it!!
Teri F.
5 out of 5
3/24/2026
KC was outstanding !
Verena F.
5 out of 5
3/24/2026
Carson was very friendly and professional
Gloria C.
5 out of 5
3/24/2026
Very nice staff. The service was quick and efficient.
Michael R.
5 out of 5
3/24/2026
Awesome as always
Melinda R.
5 out of 5
3/23/2026
Thank you
Lewis T.
1 out of 5
3/23/2026
Joshua was really great. But what got me was, I was not updated with the information that I received. And how I was not informed that my oil cover cap was being replaced for free. Until after my car was done. I waited for 2 hours without being notified about any of it. And my appointment was scheduled for 3:30pm. I didn’t leave from there til 5:20.
John G.
5 out of 5
3/23/2026
Thank you for taking my vehicle on short notice. Everyone was nice and very helpful to me. I will let everyone of my friends know how helpful and very nice person to do business with.
Chris L.
2 out of 5
3/22/2026
Low oil level warning message showed up and the dip sticks shows below the minimum level after getting an oil change
Joshua H.
5 out of 5
3/21/2026
Everything was good.
Rick P.
5 out of 5
3/21/2026
Montreko was helpful. The job was done in less than an hour.
Pierre H.
5 out of 5
3/21/2026
GREAT!!!!
Rhone A.
5 out of 5
3/21/2026
Eddie always delivers professional caring service Everytime. He guarantees me my little quirks.
Alicia S.
5 out of 5
3/20/2026
Ok
Tarrow B.
2 out of 5
3/19/2026
I asked if they would look at why my horn was out and mo one said anything.

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