Heather was excellent at her job and I would highly recommend her and Toyota of Gastonia!!
The wait time was extremely long even with an appointment. I’ve never waited that long for services to be done on a car before. Two hours or more on a first service was not a good experience.
I’ve been bringing my Tacoma (2023 with ~32k miles) here since we moved to the area. Pretty disappointed with today’s service. First, I was told that my oil change was not covered under the Toyota care plan because I had already exhausted oil changes prior to 36k miles. The intake person said I should only be changing the oil every 10k miles. However, the manual says and the sticker that Gastonia Toyota puts on my window every time has been in increments of 5K. So, I took, what I thought was a qualified employees statement, and told him not to change the oil, I must have been confused. Now I’m kicking myself for not having it changed as there is only 300 miles or so before I’ve gone 5K since my last oil change. Your tech / service advisor provided bad information and recommendation. If it was just a matter of not wanting to honor the toyotacare thing then tell me. I’m perfectly capable of paying or taking my Tacoma to a different dealer. Second, there was a recommendation to change tires. I get that tires wear out. It is sad that the factory tires need to be replaced at 32k miles. However, the real issue was I was sent a text and asked if I wanted to approve. The quoted amount was incorrect because of the buy 3 get 1 free promotion. That wasn’t reflected on the estimate. Additionally, tires are a big decision. When finally talking to one of you better service advisors, he actually showed me other options that were available. The other options weren’t provided in the request for me to approve. Someone should have reached out to me to personally discuss what my options were and how I wanted to proceed. Just a poor experience in general today. I was planning on buying my wife a new 4Runner TRD off road premium this year. My first stop was going to be Gastonia Toyota. I’m seriously doubting that choice if this is what I should expect. I will not subject my wife to this when she brings a vehicle in to be serviced.
Craig D
Just please document the recall this time! ????
Work was not done correctly spending to much time in there. For them to not do it correctly
Fast and friendly service
Kevin Murray provided me with an excellent customer service experience. He was very curious, professional and gave me options for the service that I needed. I would definitely recommend his care in service to anyone who needs there vehicle looked at. Thank you Kevin & Toyota of Gastonia you guys are wonderful
Yes, as always, we were completely satisfied with our service and the care that Toyota Of Gastonia exclusively takes care of us with
Eddie is one of my favorites he is very thorough an answer your questions
He kept me informed on the things that was happening with my vehicle. Made sure I had a vehicle until mine was repaired.
Service was very good. Had me in and out in a timely manner.
Very thorough and quick. Thank you!
As always, Montreko has always been super helpful and communications with me efficiently. I've never had a bad experience with him like I had with previous advisors there. Since the first time he has helped me i only go in when i see he is available. He gets the job done and relays the messages/questions I ask to the techs. He goes above and beyond.
Good job today. Thank you.
Everyone was nice and helpful. The quick service was a plus also! I’m very grateful.
Social