The service I received for my vehicle today was A1. Heather is top-notch; she's good at what she does. Bryant, the service director, is excellent at what he does. This is the best service department I know of, A+. Thanks for everything you do.
Fast Service. Comfortable Waiting Area. I did see a three minute Nissan ad while watching TV in the the waiting area which shows a certain level of confidence in the Toyota Brand.
It was a remarkable experience. Everyone was helpful and respectful. The service manager spoke to everyone. He asked me how I liked my new
Car and helped me to adjust the seat. Truthfully, it was the best experience I have had in my many years. I notice several of the staff helping customers. It was perfect, respectful, supportive and I will highly recommend this dealership and the service department!
The gentleman I work with did everything he could to help provide me with excellent customer service, but your repair cost are too high, and I had to leave without them
Mr Gaddy is always so pleasant! And he's helpful! Very professional! The whole team always give good customer service!
Eddie seems to keep getting things done each time I come in! Thank you Eddie
Heather and Service Manager Bryan were both very efficient!
Great service and attention.
Cancer took my ability to speak naturally. I can speak with a machine but it can be difficult to understand. Eddie took his time and made an extra effort to be sure I got the service requested. Thanks, Dan Whisenant
Next year 2027, I’d like an appraisal for my 2022 Tacoma!
I appreciated the short inspection video that was texted to me while I waited
I was charged $155 to tell me my transmission was prematurely failing. A new transmission was quoted at $13,000. I have been going to Toyota of Gastonia for about 10-11 years now for service. 1) this is the first time I have ever been charged a diagnostic fee 2) I have about 47 service records for maintenance on the 2019 Highlander but the transmission ended up being faulty - this is/was known by Toyota with no remedy and a class action law suit pending - I have lost most of my trust in Toyota
Kevin, was on top of his job. He kept me updated,
Everything went fine.i was glad to get an appointment after 5 which is when I could get there.
Karsen was great. Everyone at the dealership was great. While I was waiting for the completion of services on my car, I struck up a couple of separate conversations with your personnel in the sales department and I really enjoyed chatting with them. But everyone in the service area was very nice, too. Keep up the good work. Andy Howe
Yes I was very satisfied with the work you all did
KC was awesome during the whole process. He made it simple and did an awesome job with our issue. Thanks, KC! Appreciate you!
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