I brought my Toyota Grand Highlander in for routine maintenance (oil change and tire rotation) and specifically informed the service representative that one of my tires had a slow leak. I even provided the exact location of the tire so it could be checked. When I checked out, I was told nothing was wrong with the tire. However, this was not accurate, as I have been refilling the tire weekly due to continued air loss. Now, less than a week later, the tire is losing air even faster.
When I contacted the service department again, I was told there were no notes indicating the tire had been inspected at all. As a result, I now have to return to the dealership and spend additional time and gas for something that should have been addressed during my original visit. This is very frustrating and disappointing, as I clearly communicated the issue in advance and trusted that it would be properly handled.
I value professionalism and transparency, and I expect that customer concerns are accurately documented and addressed. I hope steps can be taken to ensure better communication and follow-through in the future.
Maverick was great!. Very professional and friendly. He is a good one. Service was great.
Josh was super professional and highly knowledgeable in his area of expertise. Appreciate his help and I look forward to my next appointment.
Fast and friendly service!!
I went in for the replacement of a headlight. Was told it would only take 30 minutes at most. After waiting 90 minutes , I found my service person who told me the light was not in stock. No excuse as to why it took so long to tell me that. I wasted my morning and left upset.
Heather was extremely helpful and informative. Best experience I’ve had yet! She’s definitely 5 ⭐️ ⭐️⭐️⭐️⭐️
This morning I looked at a rin that is scratched in several parts I will have to see if I can stop by this day or tomorrow to find out what happened why my kidney was fine
Kevin Murray is very professional and has the ability to remember his customers. Great job!
Heather and the other associates you have in your service department are very kind and helpful.
Tech did not provide sticker info on next oil change. Tech failed to reset maintenance required message.
She was awesome, I was in and out faster than I have ever been, it was a great experience.
Eddie was very efficient in showing me options for tires and checking in my car for service. He even checked on me when he saw I was still waiting for my wife to pick me up in the lobby. I came in with no appointment but was able to drop my car off for service and tires and pickup later in the day.
The service manager is friendly and knowledgeable. Brian is always helpful if you need anything. Thank guy's
KC was great. Thank you for taking care of my vehicle
I couldn’t ask to be treated better than Heather treats me. She is awesome.
I brought my vehicle in twice for the same problem. I have one tire that is losing pressure. The first time I was definitely brushed off and was told air should have just been put back into the tire. The second time I brought it in which was today, my tire (just one) lost 7 pounds of pressure within a 2 week time period. Something is not right. That is not normal and once again “they couldn’t find a leak with a water test but like I said that is not normal! I also voiced my concerns because I am leaving for Florida on Sunday and I wanted to address the problem before I got all the way to Florida. I felt like my concerns were not important and because they cant find a leak “then nothing is wrong”. It kinda defeats the purpose of having an almost brand new safe vehicle to drive when you don’t feel safe.
I always request Montreko. He is customer oriented, friendly and he always takes care of me. (and the Land Cruiser). Techs have always been great, too. I am a dealership guy. I like to take my vehicles to the dealer for service. I never have the experience elsewhere like I do at Toyota Gastonia and it is because of these guys.
He was very empathetic to my situation.
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