Toyota of Gastonia Auto Repair Service

Excellent service, friendly and knowledgeable

Josh was very friendly and kept me informed of what was going on.

Very helpful

Kevin was nice to work with and explained the situation with TPMS sensors. And got me some that worked!

None

Josh was great!

Very pleased with Kevin Murray. He was professional, he answered all my questions.

All done in a reasonable time and customer responsive.

Great fast service

Very nice and professional. Listened to my concerns.

Kevin explained the situation with the tire air pressure sensors very well.

Another great service experience! Thanks to all involved.

Job very well done

I was very pleased with Maverick and the service I received. The team kept me updated every step during the process.

Josh kept me informed of everything, checked in and was very nice. Best service I've ever had!

I have no complaints about toyota of gastonia. They have been quite helpful to me as a veteran and a senior citizen. Thank you. My age group needs more companies like them who aren't out to take advantage of us.

Karsen was great! He is an asset to your dealership! Thanks for taking care of our vehicle and restoring my confidence in Toyota of Gastonia!

As always, service, speed and professionalism exemplary

Very professional and courteous. Would recommend highly.

I brought my Toyota Grand Highlander in for routine maintenance (oil change and tire rotation) and specifically informed the service representative that one of my tires had a slow leak. I even provided the exact location of the tire so it could be checked. When I checked out, I was told nothing was wrong with the tire. However, this was not accurate, as I have been refilling the tire weekly due to continued air loss. Now, less than a week later, the tire is losing air even faster. When I contacted the service department again, I was told there were no notes indicating the tire had been inspected at all. As a result, I now have to return to the dealership and spend additional time and gas for something that should have been addressed during my original visit. This is very frustrating and disappointing, as I clearly communicated the issue in advance and trusted that it would be properly handled. I value professionalism and transparency, and I expect that customer concerns are accurately documented and addressed. I hope steps can be taken to ensure better communication and follow-through in the future.