Ryan was great! From the moment I spoke with him over the phone and helped me with a tire quote and them my interactions with him in person. He was friendly, knowledgeable and attentive. He may be the reason we may leave Concord and start coming to you guys. I noticed the positive difference in your service team and really glad about it.
Excellent staff. Very good attitude.
Kevin was most helpful and straightforward. He kept me well informed. I also appreciated his diligence in being certain that he and the technicians had correctly identified the noise issue when breaking. Thanks!
Michael Caballo, was AWESOME. Very nice, friendly and helpful. He make you feel very welcomed to be there at Toyota. I don't know him like I know Kim but he made me feel like I don't have to worry about my car and he gives you a peace of mind. Mr Cavallo is a KEEPER, GREAT CUSTOMER SERVICE.
Everyone was very knowledgeable and helpful
Eddie was professional and provided great communication. I’m going to request him for my next service appointment,
Chris
My wife was very appreciative of her service appointment today. Thanks Mike and the service staff.
Thanks for service department everyone was helpful and very nice have a blessed day
Why do you park the cars in the rear when there is a 3rd lane inside not being utilized? (not looking for the obvious answer of it’s a space thing) My car was probably one of the last of the day. I’m certainly not opposed to walking but I have an achilles injury & I’m told the car is right outside the door but it was not. It was a good ways away. Why are cars not returned inside the service area? I’ve spent time in many service areas at Honda, Acura, and Lexus and never have I ever had to walk a significant distant in the dealerships back lot. Returning a customer’s car inside or out front is a detail that makes the service experience better.
Impressive service area and staff. The car was respectfully taken care for and did not have any mechanics smudges anywhere.
Professional and timeliness
The communication was excellent, and I felt as though I knew what was going on with my vehicle the whole time.
Great guy! Didn’t force me to do anything but kept me informed about some maintenance I needed for my car in the near future!
Service(oil change) experience was exceptional. Done in a timely manner and I showed up on a Friday afternoon oil change was done in less than one hour.
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