Clay is an excellent rep. The wait time was a bit long, but there were a lot of items to be handled.
Service is great. Prices are little high but that's what you get at dealership
T
Michael provided excellent service.
Checked me in with a smile and wait time was short. Thank you.
It’s always a pleasure to work with Jim when I come in to have my car service he is great person.
Thank you. I appreciate the communication throughout the service of my vehicle.
Mr Gaddy was very professional and transparent as can be , as a customer those are 2 key factors I take in consideration when having business or a service provided ! He answered any questions I had and was very polite . I appreciate those qualities. Thankyou
I came in on 6/12/24 for a tire rotation, oil change, and fuel treatment. My car has not been driving right since my visit. My car felt like it was pulling something or a tire was wobbling. Upon investigation I notice my back left tire wire and thread is showing and it like something by is burning the tire.
Best service experience I've had at a dealership. The others that I won't name take forever when I already have an appointment then try to sell me parts I don't need. Thanks for being quick and helpful
Too many recommended services that had been performed not that long ago. Example: need to replace rack and pinion which was replaced just 72,000 miles ago. Original lasted 216,000 miles. Would like an explanation of this.
Much better service than another Toyota service dept in Charlotte
Thank you for your time and patience. When I didn’t understand the text I received while waiting for my car to be serviced, you took the time to explain it to me, also you informed me on other maintenance that I will need at a later date. Once again Thank You to You and Your Staff.
Ms. Maude W
Kevin was great. I was a little frustrated coming into my appointment because the issue my car had should have been fixed on my prior visit and he was very understanding.
She was the nicest person with the brightest personality. Definitely an asset to the Toyota of Gastonia team!
Mr. Gaddy did a excellent job with explaining and keeping me informed with my service visit. He provided exceptional customer service!!
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