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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3197 reviews 65%
4 star 1011 reviews 21%
3 star 136 reviews 3%
2 star 265 reviews 5%
1 star 313 reviews 6%
Review Us
Stephen V.
5 out of 5
7/18/2024
Great Service
Donna M.
5 out of 5
7/18/2024
Thank You
Jammie F.
4 out of 5
7/18/2024
Took the time to understand my service needs, and provided details on past services completed to ensure required vehicle service was performed.
Eddie P.
5 out of 5
7/18/2024
Great service but seemed rushed
Debra D.
4 out of 5
7/18/2024
I would like to thank everyone for their care and professionalism, during my visit. Everyone was extremely friendly and very knowledgeable. Also, thank you for pointing out issues that need to be addressed. Great team!!!
Claudia C.
5 out of 5
7/18/2024
Michael was nice with me ??????????
Haley S.
5 out of 5
7/17/2024
Polite, excellent service
Stacy M.
5 out of 5
7/17/2024
Great service team!
Zenda J.
1 out of 5
7/17/2024
2 items: my general settings were not reset; also asked for my tire pressure to be checked on each tire -- no response on invoice tires were checked? Was pressure checked????
Nennie W.
5 out of 5
7/17/2024
They do great work
Zachary M.
4 out of 5
7/17/2024
Kevin is the man
James L.
5 out of 5
7/17/2024
Ryan , thank you all . Everyone was very nice and helpful, this is Norma , Jim’s wife . We’ve driven Toyota's for many years. His car feels like new ! Thank goodness for our extended warranty’s!!
Donald C.
5 out of 5
7/17/2024
You folks have always taken exceptional care of me.
Khaisher X.
4 out of 5
7/17/2024
Professional customers service and quick. Waiting times better than other location and dealership. Would recommend anyone to come for whatever service or issues he/she has.
Shannon Z.
2 out of 5
7/17/2024
Your service writer called the owner of the vehicle who was working in a busy manufacturing facility, then was rude to the person driving the vehicle who was waiting for the car. We have done business with Toyota of Gastonia for years and never been treated in this manner which should be unacceptable as an employer who is customer service based.
Chip C.
5 out of 5
7/16/2024
Jim always makes it a pleasant experience!
Mariam M.
5 out of 5
7/16/2024
Amazing devices
Jacob L.
2 out of 5
7/16/2024
Service tech was unable to talk and explain damage. Notes on statement used words like ”might” or “could”. No diagnostic help.
Robert C.
5 out of 5
7/16/2024
100% satisfied
Yenys P.
5 out of 5
7/16/2024
Perfect

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