I’m curious if the transmission service was a fluid change and filter?
Thanks
Thanks Jim for the service you provided at Toyota of Gastonia. Your text messages made it easy for me to accept or decline the service needed for my vehicle.
Thank you Eddie Odom for being available to assist me today. Your kindness is greatly appreciated. .
Devon was super. Kept me updated on the service being done.
He was a very nice young man.
My vehicle was there over 2 hours all for oil change and tire rotation!!!!???????
Montreko, is awesome he explained what needed to be done alone with what was being done, very polite gentleman
Oil and grease was in my seats. Had to wipe them out before we set down.
Micheal was very polite and friendly. He was also answered all the questions I had for him and had a positive attitude when doing so. With a pleasant personality like his, I would definitely recommend anyone to this dealership.
Only thing that would’ve made the experience better would be a courtesy car for use for customers who are waiting for awhile I was there almost 3 hours, starving, but unsure how to work the vending machines and didn’t want to use debit either. Would have been nice to leave, grab a bite of lunch and come back.
Excellent service excellent follow up. Other than one other this has been the best service writer I have had so far.
Keep doing what you are doing and making sure that the customers are happy.
I am very happy with Jim my service advisor. However, this is the fourth time I have brought my vehicles to this dealership and had issues this particular one was with my wife’s car. They crushed the oil drain plug too tight (my opinion is they did not replace the washer). Photos are documented within the system. Oil was everywhere in my carport. they came back and fixed it and said they (OVER) tightened it at the oil change. I think there needs to be some adjustment on the technicians to understand the torque value for a simple service.
I will service my vehicle’s moving forward. Sorry for a bad review but when you have four times in a row enough is enough.
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