Took time to explain what the warning signage was and how it was fixed.
The overall service was fine, but there was an employee (blonde curly hair) arguing with another employee over coverage at the car rentals and when my service was finished, there were at least 8 men behind the counter and not one offered to help me or check me out. Everyone was trying to leave. Finally someone came from the vehicle garage to help me check out. The employee behavior was very unprofessional today.
Kevin always strives for complete satisfaction with customers. I have had him several times and he is very professional all the time.
10 stars
Karsen was awesome. Over the top great customer service. Kept me informed through the whole process and with an incredibly positive attitude. He’s definitely an asset to Toyota of Gastonia.
Im still waiting on a part . It's not fixed
He’s my favorite service advisor. Always helpful, patient, knowledgeable, and honest.
I pulled in for my car to be serviced, sat for 3-4 mins and no one came out or greeted me. I walked inside stood about 2mins, everyone looked at me but no one helped then someone finally came to check me in. When it was time to get my car the same thing happened, everyone looked at me but no one offered to check me out.
I never heard my name being called and I didn’t receive notification on my phone nor did anyone come up to the waiting room to let me know the car. I as ready.. Actually the car was not ready as the routine mileage service check had not been done. Why I don’t understand because I pointed it out to the gentleman who checked me in and the service due light was on.
Oil change was $70. I’ve never paid that much before. Toyota has probably lost a good customer. I bring both my cars there for service. I had to push my alarm on my remote to find my car in the parking lot. That’s never happened before either. Where is Kim? She knew how to keep customers happy.
Good job got us in before our appt. As seniors we appreciated this help
Job well done in a reasonable amount of time. Thank you
Karsen was awesome! He helped me with all the questions.
I was completely satisfied with my car servive.Thank you Montréal Gaddy and Brian for everything.
He was very thorough, and showed personal interest. He also explained everthing very well.
The Service was great Thank You MR.Montreko.
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