Great to work with the service group.
Toyota of Gastonia service department never disappoints. Courteous and professional always. Great job!
Waited for an hour for my vehicle to be serviced just to be told it was “too low”. Not sure why it took an hour to figure it out when I could have walked back there and told you in 10 minutes. Will never be coming back to this dealer nor my family/friends.
I went in for oil change and NC state inspection. While technician was checking out my car, he found that the battery needed replacing. I approved to have battery replaced. He changes battery, then tries to do state inspection. Now it fails the state inspection since there is now a new battery in the car. Now I have to drive it around for 100 miles and bring it back in to get the state inspection done. Technician should know to do state inspection before changing car battery. Huge inconvenience.
Very timely polite and curtis
John saved the day and took great quick care of me! I called last minute with a concerning issue and he got me right in and back out on the road feeling safe! I appreciate the customer service and care! Thank you John!
Car still not charging and now my cabin fan makes noise
Great service as always fast and efficient
Heather was great. Got me right in and out...
Went in for oil change and safety recall for my 2021 Toyota RAV4 Hybrid. Picked up the car and on the way home noticed the touchscreen or radio does not work. One of the recalls involved the battery cable, so when this was completed it knocked out the display screen. Worked perfectly fine until this work was completed. Now I’ll have to take time from my day on Saturday to bring the car back so y’all can diagnose the issue. All screens and electronics should have been tested before car was picked up
Very good and took care of everything in very timely manner. Completely satisfied
Heather was very professional & very informative of additional services needed. It was a pleasure having her as my service Tech!
John always takes care of everything I need, every time.
You bought my car in Boone, this is the second service.I have had done in gastonia, and I told the people in service today.I'm liking it more each time I come.
Mr. Huffman provided exceptional service.
I would prefer that the service rep speak to me about adding recommended services before the end of the visit.
Everything was good until I got down the road and my Maintenance required light came on. I had to turn around and drive back to Toyota. Also, this is the 2nd time I have found grease on my cloth upholstery near my door frame.
Kevin was very nice and knowledgeable. He took very good care of my car. I appreciate him so much.
Karsen was extremely polite and professional.
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