As usual good pleasant professional service.
I was under the impression that it was time for my oil change because the light came on that it was time for maintenance but it wasn’t. Had I known I would have waited until 10,000 miles as the maintenance guide states.
I was charged $101 for them to top off fluids and inspections. I can not afford to come in again at 5,000 more miles for them to do the same maintenance plus the oil change.
Very satisfied with everything!
Always a pleasure when Karsen is there to assist me. Always makes sure everything is taken care of. Takes all my concerns into consideration and values my time. If I could make requests I would ask from him every time !
Excellent service, from the service tech to the cashier. Thank you very much.
Service department addressed my concerns and completed the necessary repairs.
Montreko is fantastic! Love this service department
At the onset of my visit to Toyota of Gastonia, KC was professional and friendly. He recommended that I replace a filter and alignment needed asap. I listened to his suggestion and had the matter taken care of because I really like my RAV4.
Some coupons would be highly appreciated and helpful with these high prices these days. Used to get coupons and loyalty rewards a while back, but don't get them anymore.
John was great!!! My tire was plugged and I feel a little more confident driving on that tire.
Today was my first visit and it was smooth and painless, except when I had to pay...lol. Joshua was very helpful.
Thanks for the quick service!
Service recommendations were recommended at the mileage prior to purchase of the car which should’ve been completed before it was sold. Was told also that the usb port replacement would be covered under warranty and then was told that it isn’t. I come in for a tire balance and rotate to get told I needed over 700$ worth of work done to the vehicle and all this could’ve been mitigated if it was taken care of before I purchased the vehicle like it was supposed to.
Mr. Pardo was very polite not an ounce of arrogance like the other guys. Thats how a customer should be treated.
Keep up the good work friends.
Thanks and I look forward to coming back.
The service work was very good. Treated very nice at check in. Just over an hour ti b get oil change and Tire Rotation. That suited me fine.
Joshua,
Is extremely professional, listens, friendly and makes me feel like a valued customer. He works really well with the service team and the techs. Toyota of Gastonia really has a great chemistry going on in their service dept. It’s nice to have service at a dealership that you can trust.
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