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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3177 reviews 65%
4 star 1004 reviews 21%
3 star 136 reviews 3%
2 star 263 reviews 5%
1 star 313 reviews 6%
Review Us
Robin R.
5 out of 5
2/16/2025
Excellent customer service
Jaison Q.
5 out of 5
2/16/2025
Excellent
Karen G.
5 out of 5
2/16/2025
Thank you for servicing my Toyota.
Jocelyn W.
1 out of 5
2/16/2025
I wasn’t satisfied at all first of all the wait was over 2 hours for an alignment and oil change which they did not do (oil change) they charged me $200 dollars and inconvenienced me having to come back again and sit again for them to redo it and after checking they didn’t even change the oil filter either just not happy at all
Stephanie W.
5 out of 5
2/16/2025
Fast service, always a friendly staff. Wouldn’t trust my Toyota to any other dealership!
Jerry F.
5 out of 5
2/16/2025
Good job, done in a timely manner. Very comfortable waiting room.
Katherine C.
5 out of 5
2/16/2025
Clay was very considerate and helpful!
Wanda H.
4 out of 5
2/16/2025
Clay was awesome as he went above and beyond to satisfy. He came and talked to be about recommended upgrades for my truck and made sure my oil change sticker was in place.
Jonathan A.
2 out of 5
2/16/2025
The service was fine but there felt like there was a lack of communication with the advisor. It took too long to be greeted and didn’t seem like anyone wanted to deal with us
Donnie W.
5 out of 5
2/16/2025
Will give as good a survey as I can come up with. Danielle was excellent in customer service.
Doug D.
4 out of 5
2/16/2025
The installation of the battery was done quickly and the cost of it was inexpensive. Hoping that will take care odd the car’s inability to start up. Thanks!
Allen M.
5 out of 5
2/16/2025
Great
Abid G.
5 out of 5
2/16/2025
She was great and very knowledgeable. I was in and out in no time for a 45k mile maintenance.
William M.
4 out of 5
2/15/2025
The service department has never disappointed in the 11 years I’ve Ben bringing my car to them. Well worth the drive from Matthews to get great care. Thank you, Russell
Linda M.
3 out of 5
2/15/2025
Always can count on Toyota of Gastonia!!!
Bonita D.
5 out of 5
2/15/2025
Great!!
Anthony B.
5 out of 5
2/15/2025
Very polite, professional
April F.
5 out of 5
2/15/2025
Service man and cashier was awesome
Deborah H.
5 out of 5
2/15/2025
Devon and service people were great!!! We love our car we bought from Toyota of Gastonia!!!
Clarissa P.
5 out of 5
2/15/2025
The customer service that MO provides always exceeds expectations! I so grateful to have him as my service advisor! Thank you!!

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