Toyota of Gastonia Auto Repair Service

He needs to pay attention to what the customer wants. I specifically said it was time for service and I needed the annual inspection at the initial conversation. At check out the inspection had not been performed and he said I didn’t mentioned it. Then after it was done he said the sheet was on the dash and it wasn’t in the car at all. He can do better than that

The staff at Gastonia have always treated my wife and myself with respect. Staff always explains every procedure before beginning work. Always a pleasure working with the friendly staff. Shout out to Kevin and Scott.

Everyone was nice and polite.

He is always friendly, takes the best care of our vehicle . I just like the little things, he does that makes you feel like he appreciates my business

Yes thanks

Jessica did a great job as did the service technicians. I was in and out in a short period of time. I am very pleased.

Mike always makes me feel like a VIP. I am confident he has my best interest at heart.

Amazing customer service. Always appreciate the kind service i get

The service was preformed as requested. Very nice ,no extra add ons or other nonsense.

Michael and the rest of the team was amazing.

Good Service

I appreciated the call from Michael regarding the navigational/radio update information.

He kept me well informed and told me pricing up front. Michael is really good!

Nice staff

Mr Cavallo was excellent My disappointment is with upper sales and csi manger and the General Manager said that I would be getting a call from them by end of business on 2/17/25 but did not.

N/a

Thank you. It is great that Brian is back. We have missed him.

Experience took longer than expected wish I was given a time frame upfront other than sitting there wondering. This Toyota did not have a child center making it NOT kid friendly like the others I have been too. The environment of the staff was not friendly with communication not being friendly. My frustrations were when receiving the link of the walk thru I have never had to put thought the “maybe next” time part no communication was asked if I wanted to proceed or skip the extras instead frustration had already arisen when waiting to know why my vehicle was taking so long. Then being told I had to wait for the tech to bring the invoice to him other than him getting up to get it. This whole time was wasted time in my eyes with having my hands extremely full having to entertain kids after sitting there for 2hrs. I must add that everyone seemed unaware if this dealership honored others coupons. Having it pulled up and displayed when coming also asking over the phone when scheduled appointment I was told to ask upon approval when doing so the question was brushed off. Then at end of service the coupon couldn’t be located at the time making it more frustrating. This was my least satisfied experience with Toyota. Leaving a bad taste with me with any more experiences at this dealership, which I was actively looking for another vehicle.

Very satisfied, good service, friendly staff

Very good service