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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3166 reviews 65%
4 star 1002 reviews 21%
3 star 136 reviews 3%
2 star 261 reviews 5%
1 star 312 reviews 6%
Review Us
Ella M.
5 out of 5
5/5/2025
They were very courteous and knowledgeable. They took the time what the appointment was for.
Sonjia C.
5 out of 5
5/5/2025
Great job, Thank you.
Thomas C.
4 out of 5
5/5/2025
Michael falls into the "walks on water" category. The department runs on efficiency and courtesy!
Wanda D.
5 out of 5
5/5/2025
Everything went well, hassle free and fast service. I have always been satisfied with the service at Toyota of Gastonia. Thanks
Michael R.
5 out of 5
5/5/2025
Great job
David W.
4 out of 5
5/5/2025
I brought my 4 Runner in for service and John Ellenburg took care of my vehicle from start to finish. They saw my rear brakes were pushing the limits and were able to get everything fixed quickly. John and Brian Barcon make your service team top notch. Thanks.
Josh W.
1 out of 5
5/5/2025
Vehicle is making a grinding sound when I brake now
Myia J.
4 out of 5
5/5/2025
Devon Griffin is the best!
Sheena H.
2 out of 5
5/5/2025
Hello, Overall the in take process is good but this time the tech forgot to reset my dashboard, so my car is still showing I need an oil change. This is very inconvenient because I have to make time to go back and have them reset it. Last time, it took me 15 minutes to find my key for that was hidden. The manager actually had to help me find it. Overall, the services department can do a better if they pay more attention to detail or simple things like resetting the settings and putting down paper mats when getting into the cars.
Ellen B.
1 out of 5
5/4/2025
Thank you. The phone charging pad was not repaired.
Bradley B.
1 out of 5
5/4/2025
Missing valve stem cover after buying new tires.
Troy W.
5 out of 5
5/3/2025
Eddie was cordial and handled the service needed with care and greatness!
Jessica J.
5 out of 5
5/3/2025
He was very kind and efficient
Paul D.
5 out of 5
5/3/2025
Everything was good with the service.
Kyle L.
1 out of 5
5/3/2025
Squeaking brakes now
Billie B.
5 out of 5
5/3/2025
.
Felicia F.
5 out of 5
5/3/2025
John was awesome
Atrium Health.
5 out of 5
5/3/2025
Always great service
Thomas G.
5 out of 5
5/2/2025
Keep up the good work
Linda E.
4 out of 5
5/2/2025
I always receive the best service and everyone is so nice and professional. That’s the reason I always go back. I have to have excellent service because I travel back and forth between NC and WV often to see family. So I need reliable service and I trust them with my car.

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