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Real Reviews From Verified Customers

Service Center Review Summary

5 star 855 reviews 55%
4 star 322 reviews 21%
3 star 46 reviews 3%
2 star 183 reviews 12%
1 star 147 reviews 9%
Review Us
Carlo K.
4 out of 5
2/14/2026
Excellent customer service. Samuel offered me choices of maintenance that needed done and I was happy with the repairs.
David C.
4 out of 5
2/11/2026
Thank you for getting it done so far all good though I did have anemissions reset will driving it today. Do know what that was about. Blessings David
Korina S.
5 out of 5
2/10/2026
Jena Campbell was a pleasure to work with! Lots of knowledge and wonderful customer service!She provides top notch service with a wonderful attitude!I will return for her amazing customer service
Lois F.
5 out of 5
2/10/2026
Thanks
Mark G.
5 out of 5
2/3/2026
My entire experience with the team at Carfinaleway was excellent. Mr Lyons was very professional and patient with this stubborn cranky customer. Lithia was good at creating cranky stubborn customers. A team operating like this should do well in the Sonoma county market.
Megan Y.
2 out of 5
2/3/2026
Poor communication and customer retention. I honestly don't know how you guys are in business at this point.
Amy K.
4 out of 5
2/1/2026
MICHAEL HANSEN IS AMAZING
Ron L.
5 out of 5
2/1/2026
A+ experience from Jena
Bonnie G.
5 out of 5
2/1/2026
Jena was so helpful!
Melissa F.
5 out of 5
1/31/2026
Love the same day service appointment. Service was quick and efficient. Always lovely to have coffee and hot chocolate for your guests.
Teresa H.
4 out of 5
1/30/2026
I have had a rough experience at the dealership lately and Samuel has done everything he can to make my next visits a better experience! I appreciate him!
Mary A.
5 out of 5
1/29/2026
All service provided was professional and timely.
Robert L.
5 out of 5
1/29/2026
Sam was very open and honest with me and answer all my questions.
John B.
2 out of 5
1/29/2026
Do not msg me again
Eugene M.
1 out of 5
1/29/2026
Ridiculous pricing and attitude
Dennis C.
4 out of 5
1/29/2026
No Coment
Briggs Services.
1 out of 5
1/28/2026
Didn't replace the large skid plate looking part which was left in the cargo area with a bunch of bolts on it. I apparently have to bring it back again.
Stephen K.
5 out of 5
1/28/2026
Good stuff
Kathryn H.
4 out of 5
1/28/2026
Excellent client service, from meeting the Service Advisor to Technician. I couldn't have been happier with the assistance I received today. Thank you!
Maria E.
5 out of 5
1/28/2026
Ben is an amazing service advisor. He has been taking care of me for the last three years and he’s very clear on everything that is going to be done to my jeep.

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