Very professional. Though waited, everyone greeted to see if I was helped. Gave me heads up of what needs to be done with maintenance to help me prepare for future visit
Everything went smooth.a little lengthy waiting for parts.It would have been nice to get a loaner supplies, instead of pay n get reimbursed.
Jena is friendly and a great communicator. I appreciated the ability to text with her vs. exchanging phone messages.
Very communicative about the issue with a car, And quick response on fixing the problem!
Thank you
Professional and competent, and respectful!! Well done!!
I ADORE THIS PLACE and thank you from the bottom of my feet. :)
Very personable and she dove into my question and produced a solution in a very timely manner. She has kept me in the loop during the whole recall process. I have always had my service work done in Petaluma at the Ram dealer but they kept putting off on this recall because they didn’t “have the parts” and Jena and your service team were able to get it started the first day I came into your dealership. You will have my business from here on out.
Great service, quick and complete!!
Jena is, always, amazing.
Samuel was professional, to the point and sprinkled in some humor.
Great service took care of me
I was completely unsatisfied with my experience today…..it took 3 hours for your service people to do my oil change…and no one came to tell me of a delay….when I asked I was told it was because “you came in over the lunch hour”, which wasn’t true as my appointment was at 10:45 am and I actually arrived 10 minutes early, making it 75 minutes before lunch - in the time when Lithia ran this dealership it never took more than 60-75 minutes for an oil change…..I also received a text that I was a no show for my appointment which leads me to believe that the contact person never entered my arrival/car into the appointment system, which led to the ridiculous delay I experienced today.
Please either hire more people and/or train your current ones on better customer service.
This is the second time I have left my vehicle with your company where I could not get a response for days about my car. When I say no response I mean just that. No call backs. No call answered. When somebody did respond he said he would call me next morning with an update. No call. The lack of prosseionalism is breath taking to me
Jena is always very professional and helpful. You can tell she really cares about her job and is very good at it. She is quite knowledgeable. Thank you.
love the customer service
Thanks you guys are amazing team I am very satisfied with the service that you guys provide.
Michael and Ben have been very helpful through all the recalls.
I am satisfied with Cardinale Way.Jenna Campbell is an asset to the dealership.
Ben is always wonderful to work with!
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