It was a great experience
I sent a message on your web page and two sales persons called me about sales that tells me they never read the message after the header stated please have the service manager please call me. I asked the two sales person to please hand this to the service manager instead of transferring me to a voicemail no one still has not called me .
Frank C
Jenna was very helpful she is a great asset to the staff of litha in Santa rosa l was very pleased with the service I received thank ganna
$738 seems like a TON of money for a basic 15k tune up.
Even in today’s $. Def gonna have to look for a more affordable option.
Worst customer service I have ever had with any company. No communication, problem still not fixed, and now manager says they don’t want to deal with it anymore, and returned my truck. Place is an absolute zoo and not ran well at all. I have bought multiple trucks from here and will never do business here again. And will be sure to let everyone I know and social media how bad it is. The absolute worse service I have seen in my 47 years of life.
Every time I go to your dealership something goes wrong. Never a call back when promised, r n r the transmission and didn't tighten a bolt, and lastly I was promised my $48 towing was going to be reimbursed because of the mechanics mistake. The check was supposed to be mailed with paper work. Got the paperwork 2 weeks later, with no check. You guys have a long way to go to provide even the most basic customer service. You have to try to b e this bad.
A+. Jena is the example others should follow
Paul was excellent! Very knowledgeable and personable!
Great experience. Recommend dealership
Paul was great! Too bad the alignment machine broke, but he offered me someone else to do it.
Sam was a delight to work with! He followed up with me every step of the way. Thank you!
Had too wait alittle bit longer for the oil
This but the service person Paul was great maybe need to schedule the car repair service vs the mechanics
The service was fast,and the lady in front desk was very friendly
My only issue was with communication. I dropped off my car around 10:00 for a 1:00 appointment. I was told I’d get a call when the car was done. I didn’t receive a call, email or text and called the dealership a few times to determine if my car was ready for pickup. Each time I was told my advisor was busy, but they would have her contact me. By 5:30 I still hadn’t heard and had to leave the car overnight. I’m sure the advisor was very busy. It just seems like there should be an easier way to have customers get a quick answer.
There was oil hand prints on the fender, oil all over the front crossmember, they said tire pressure was 40,40,40,40 and when I got in the truck the dash was on the tire pressure mode and said, 50,48,49,46? Check list said my def fluid was at a good level but it's a gas motor? I know you are honoring the free oil changes but think just because it's free whoever is doing it should put a little more effort in doing a good job. The employee still gets paid so should take there job serious.
They are liars and break the law every chance they can. They still owe me money, 230.01 to be exact. They are the worst with customer service. Your contract means nothing, they break it knowing they are committing illegal acts. That place and people are ****.......
Jena Campbell does a great job. All of the staff, mechanics take really good care of me.
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