PT cruiser has been serviced by your company numerous times to the tune of over $8000. I was told it still is not completely fixed. I want you to either completely fix the car so that it never has to be brought back again and again and again and again. Or return the unfixed car and return the money of almost $8000 that I paid to have it fixed and although you charged me the money you’re not able to fix the car.
Complete review of upcoming service
Jenna was wonderful and my service experience was wonderful! Will definitely be back and don’t plan on taking my JEEP anywhere but Cardinaleway
I wouldn’t bring my Jeep to Cardinale if it weren’t for Ben. He’s above and beyond. Always a pleasure.
Jenna is nice and straight to the point and doesn’t try to sell you xtra services she does a good job! I’m more frustrated that I had my truck in last week Monday 4/28 for a check engine light and went ahead and got an oil change. Then this last Sunday 5/4 my truck popped up a message saying DEF need service see Dealer ! So I came in today 5/6 when I got to dealership message was gone you guys still checked it out I think. But on my drive home to lake county after running a couple errands around Santa Rosa my Check engine light came back on and now I have to come back to the dealership to have it checked again. Is there anyway you guys can go through and check everything because I can’t afford to keep coming back and forth I have other things to do as well ! I understand things happen and it can’t be helped but there’s got to be a way to check everything when a check engine light comes on not just work on whatever code pops up ! Plus I didn’t put the after market air filter in the truck it was already in there so shouldn’t that be apart of warranty because I bought it from you guys with it in it!
Its always fun working with Paul, or any one on the service team. Great people. Today I thought Paul went above and beyond, listened to my questions and gave honest and indepth information. Truly appreciate his advice and service. I hope not to need to go back soon, but would be going back for any car issue I have.
Jenna was great, everyone was helpful, communicative and timely. The day after my service the problem with my U connect never working and getting an error message came back!
I'm satisfied with the service.
Awesome service. Ben is wonderful, tpp.
I had an appointment for 7:30am. It took me 20 minutes to be helped because I was told it was first-come first-serve and there were people waiting in the lobby. I arrive a few minutes before 7:30 and had to be let into the service area.
When I was finally helped, I was told my vehicle would be ready around 11:30, I didn’t receive a call or text when it was. I had to call the service center to check and see if my vehicle was ready. I also told my service advisor to call my number and not my partners.
Samuel was a pleasure to work with. Very clear and made things easy.
Jena was amazing and friendly
Im just not happy with the mark up on services.$252 for a new key foab plus $175 to reprogram it is just ridiculous.
Jenna and the team were professional and timely as always. Thank you for the great service!
Jenna is always friendly and very informative about any service questions.
Jenna was great. I also really loved the pictures she had in her cubicle of her daughter and her daughter's drawing. This really brings a human touch to a service that is all too often rushed and can be at times sterile. Jenna made this not so!
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