Jena makes cardinale way such a lovely experience everytime!
Not sure why I made an appt when I sat there for 3 hrs for just an oil change.
Samuel provided great service to my vehicle.
I took my Chrysler Pacifica in for an oil change, and asked if they could unlock the valet mode that my son had accidentally activated. The service tech reported back that there is no way to unlock the valet mode without the pin number, which we don’t have because my three year-old son accidentally set a pin while he was smashing buttons on the screen. Obviously, if I had a pin number, I wouldn’t have asked for help on this. And I was hoping he could do something like disconnect the power supply to hard restart the computer. But instead, IObviously, if I had a pin number, I wouldn’t have asked for help on this. And I was hoping he could do something like disconnect the power supply to hard restart the computer. But instead, I was told that I need to buy a new stereo and was given a list of thousands of dollars of other things that he suggested I do to the van. Very unsatisfied. Won’t be going back. I have already told many other people about my experience here. Felt like a con job.
I really had a Good Experience with Michael Lyons best time yet⭐️⭐️⭐️⭐️⭐️
Excellent service and customer treatment... they are the best
Michael was great. Answered all my questions. Super friendly and a great handshake. Love you guys! Thank you for the good service.
I was very pleased with the service and the information I was given concerning my key fob, the warranty that covered the replacement and the inspection of my vehicle after the key fob was programmed to the truck. Jenna a pleasure to deal with.
I will never in my life return to cardinale way . I’ll be sure to pass on my experiences with everyone I know. Absolutely the most incompetent group I have ever done work with. A month my truck was gone. Brakes and fluids changed. Remove my name from any of your email and call lists!
Making an appointment through the website was very user-friendly.
My Service advisor: Michael Lyons No. 1217 was prompt, courteous, informative, and straight to the point.
Thank you so much.
I’ll be back.
-Ivan
The parts for my service appointment were not in stock. Why wasn't I made aware of that before I drove to the appointment?
Thank you for the care of my vehicle
Labor and parts way overpriced. Customer service by Jena Campbell, however, was excellent.
Jena is consistently courteous as well as offering suggestions for further services and/or with requests.
Jena was very helpful and it was a blessing to have her help. She informed me about another recall I didn’t know about and made sure I had a ride to home and back to pick up my vehicle. The driver was very polite and friendly I forget his name (younger male just started a 4-5 months ago). He was a very good driver. Definitely will recommend people to get their dodge’s serviced at this location the staff professional and pleasant.
My service advisor ben was amazing, though the company should look at how they operate when a service advisor is out sick for multiple days. There was no communication to me for 5 days about my truck as my service advisor was out sick during that time which I didnt know until I the customer had to call in to ask the status. Please Train and teach the other service advisors to help out other service advisors and see if other customer vehicles are done or need something from the customer. Its called being a team and I see none of that at cardinale way.
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