Took my jeep in and nothing was done the starter is still failing and the play in the drive train I did further research and found it he chain in the transfer case is severely stretched out your excuse is that the jeep just does that I’m not happy
Difficult to reach your service director. Called numerous times to ask about status and told they are not there. Leave a message and they rarely call back. No one told me a warranty part was on back order until about 3 weeks in. I ask if they can do what work they have and call me when the part is in and they said no because it's warranty. I ask if there is any other options for them to get the part because I now have a huge rental car bill over a month and my service guy says nope just wait. I finally get to speak with the parts manager on the 5th week and he gets the part from Petaluma in less than 2 full business days. Why wasn't that explored 5 weeks ago? Now I'm out 3 grand for a rental car that could have costed significantly less. I still have to pay for some of the work so there's another 1k. Over 4 grand total cost for something that should have been less than 2k. That's unacceptable no matter how you cut it.
Terrible service. We will tell our friends and we will not come back.
Jena always takes great care of us!
Sam is a consistently superior service advisor. This particular service was out of the ordinary - Sam requested assistance from one of the service technicians and, together, they diagnosed the issue and provided a comprehensive service plan and estimate. The work was completed on time and Sam communicated progress reports to me throughout the process. Great service experience - thank you!
Great customer service. Ben is great! Cristian is a great shuttle driver! Thank you! Marie
Jena is very professional and was the only person in the service department this morning and handled all the customers with speed and care she let me fill out a drop off key form and took care of everything so I could go to work on time I am in charge of a large amount of the company I work for and it is very important to be there . She did an amazing job working under adverse circumstances! Thank you Jena ????
Jena was perfect. The problem I was charged $200.00 labor for basically a free oil job. I would like that refunded please. $200.00 for a filter and brake fluid is kind of a major ripoff. Over 2 hours for the oil change alone. I had a noon appointment.
Just wanted to give a shout-out to Ben for being awesome! He was super friendly, helpful, and great with my dog. He even took some time to play with him, which absolutely made our day. It's clear he really cares about the animals and enjoys what he does. Thanks, Ben, for making our visit such a positive experience! ????
Todo bien me gusta el servicio siempre grasias
This service appointment was very easy abcs convenient! I was able to book the appointment online for the day and time I wanted. When I arrived I was immediately checked in. I waited in the waiting room for the oil change and multi point inspection to be completed. One hour later On was on my way. I am new to Sonoma County and so glad I gave CARDINALE my business.
Very professional service. I also met Renny, good customer discussion about Dodge products. Facility was orderly, clean, and waiting room comfortable. Thank you!
Super helpful! Answered any questions I was unsure about. Whether I’ve had an appointment with her or not, I’ve seen her there since I got my car any time I went in for maintenance. Really happy with honest timing and pricing for alignment which another shop did not help me with. Will continue to trust CardinaleWay unless given reason not to.
Jena did and excellent job taking care of my truck and dealing with an intermittent tpms error. So far the fix is working really well.
Thank you so much for all your help.
Mike was great provided the exact service requested
Ben is wonderful!
Super helpful and responsive!
Always friendly, answers questions with knowledge. I respect his advice.
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