Sam is a great liaison who adds a welcomed personal touch to customers.
Would have been a lot better if it wasn’t $517 to install a 30-40 dollar part. I get labor costs and all but $517 for a thermostat is ridiculous. Just saying.
Samuel was a pleasure to to have as my service advisor. He made sure I knew about my next big service that is due and he was very fun to talk with!!! He is a huge plus to have in your service department!
I am extremely disappointed with my recent experience at your dealership during what should have been a routine oil change appointment.
When I scheduled my appointment, I was under the impression that I still had oil changes for life through your dealership. I have been a loyal customer since purchasing my vehicle there in 2014, and until now, I had never experienced any issues with the service team.
During my appointment, Michael informed me that my vehicle needed additional work. I requested a printout and quote for the recommended services, specifically regarding my brakes and a leak on the driver side. I was then quoted for a diagnostic, and I also took home the 90,000-mile service recommendation printout.
About 30 minutes later, Michael called and explained that the leak was related to the AC system and that, combined with the brake work, the total would be around $1,900. I explained that unfortunately this was outside of my budget at the moment and that I only wanted to proceed with the oil change.
At that point, Michael responded by saying, “Okay, well you won’t be able to return to us.” I was completely confused and asked him to repeat himself. He then stated that his manager had asked him to let me know that if I was not going to have the repairs completed there, they could no longer honor my free oil changes and that I would have to go to Walnut Creek instead.
This was never explained to me beforehand, nor was it communicated in a professional or respectful manner. After being a loyal customer for over a decade, I felt blindsided and honestly pressured into completing expensive repairs I could not afford.
To make matters worse, after dropping my vehicle off at 8:30 AM, I never received a follow-up call regarding the status of my car. By 3:00 PM, I still had not heard anything and had to call myself for an update, only to be told that the vehicle had already been ready. The person I spoke with on the phone was also very rude and abruptly hung up on me.
What makes this even more disappointing is that my husband and I had actually walked the dealership and looked at trucks while we were there because our family has grown, and we had hoped to return and purchase another family vehicle from your dealership. Unfortunately, after this experience, it has left a very bitter taste. The way we were treated by Michael and the receptionist completely changed our perception of your dealership.
Overall, this experience left me feeling disrespected, confused, pressured, and deeply disappointed. As someone who has trusted your dealership for years, I expected better communication, transparency, and customer service. Based on this experience, I would not feel comfortable recommending your dealership to friends or family.
She is very trustworthy and never tries to sell me something I don’t need, I trust her recommendations completely. Only person I deal with
Sam is the best thing about coming into your business.
Same was great , last appointment was not great. My car still pulls hard tobright side all the time. Brought up to have alignment redone and got the run around with no alignment done. Have tape adheisive all over passangerside window from covering put on the opening from window left down in the rain while you had it and detail shop put swirls marks all over from using a buffer on the paint. I spent another 400 to get the rear end serviced and didn't see the hypoid gear lube additive for sure grip on the invoice which it must have. I did the service tonmake sure something got done since it cost me 350;in lost wages to take the day off to get you the car back to realign it and still you failed tonalign it. That eas bad enough but the bs reason given was just pathetic. So yes please call me back and lmk when your going to make this up to me after I just
spent 9 k on the car with the repairs at your shop that I bought for 8k.love my charger and am pleased with thecwork done for the most part. Am more than happy to take the time to explain my position if someone cares to call me about it.
Jena and your team were great and got my truck back on the road in record time. Thank you all very much!
He very polite and helpful
When I moved to Santa Rosa in 2020, I had a 2019 Ram 1500 that was serviced by the current Dodge Dealership under another name. Regardless, service was good & professional & at some point during that time Jena was, on occasion, my service writer. Then, and now, she was & continues to be a positive, knowledgeable & professional source for your service customers.
D. Miller
Santa Rosa
Jena is a great representative for your company. Please make sure she stays so others can get the same interaction as I did. The best
Jenna was very easy to work with and helpful. She took me back to the service area when I asked to check something with my vehicle. When I asked to do that to make sure that my key locked for my rims was still there and I hadn’t lost it. She didn’t hesitate. I really appreciated that. The mechanic also was great because he notified me that my water pump was leaking and the total service. I was happy with the truck seems to be absolutely great. It’s the quietest it’s been in a long time. Thank you so much. I’m very satisfied.
As always, Michael Lyons exceeds expectations, with communication and courtesy to share professional wisdom. Thanks again.
Thank you so much. Very friendly service. When I have more time I plan on visiting the dealership again...big fan!
Thank you Michael. You went above and beyond.
Jena is the reason I will buy my next vehicle from you.
Very good service thank you.
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