Lack of communication and miscommunication. We got by with one car for the week operating on the last phone call stating the piece would be in Thursday am, and car done Thursday pm. We called to confirm car was complete Thursday pm and the team said yes. Came Friday am to pick up. Apparently the piece isn’t in yet and job not complete but that was not communicated at all. Husband is injured so driving to Santa Rosa and picking up the car was a challenge, plus kids and work with one car all week and no actual completion or communication that it was delayed etc was not great. We’d appreciate a call when the part is in, and a loaner car while the car is being fixed. Thank you.
Sam has always been helpful. However, I was not as satisfied with the service performed. I paid for an engine coolant flush/replacement, which I understood to mean that the whole system would be flushed, cleaned, and replaced. However, when I returned home I checked my fluid levels and noticed that the coolant reservoir was unchanged and had a bug floating in it. It was also still zip-tied into the engine compartment, so was definitely not replaced or flushed. I am able to simply drain and refill the radiator on my own or top off the reservoir bottle, and had the service performed at the dealership because of the additional capability your technicians have to clean the whole system and not just the radiator. I don’t believe this service was performed adequately.
Jenna was wonderful as always! Easy going friendly, informative of the whole process. She makes the customer not have to worry about what is going with their vehicle. Great experience and looking forward to coming back for regular services and any other concerns with my jeep. She is doing a great job!
Sam did a great job! Kept me informed and made sure the work got done right.
Jena is very helpful and she is amazing
Great person. Amiable and trustworthy. Only issue was my side panel was popped out a bit after I picked the car up but I was able to pop it back in easily.
Where do I start? I purchased my truck from your location under Lithia and in my contract included lifetime Oil changes. You guys no longer will honor that. So where did that money go. You want to earn my business you say? That’s certainly not the way to do that. On top of that I was having some stalling issues and was the reason for the visit and asked for a diagnostic test for 199.00. I didn’t get any notes on what, if anything, was done. They said bc my battery was not fully charged and couldn’t test everything. Ok… I had a recall that needed to be fixed as well, Paul told me that they charged the battery so they could fix the recall. Am I lost??? Which one is it? Couldn’t test all the diagnostic or could fix the recall? So I paid you for a service I really didn’t get. I could keep going about the check out process with Maria…. Rude is all I can say. I will NOT ever buy another car from you and certainly will NOT be back for any future service. What a scam! You guys should be ashamed of yourselves. ****! That’s putting it nicely.
Would like to trade in my hybrid Jeep for a regular gasoline one , due to not having a access to a charger ona daly bases
Jena is amazing, friendly, efficient and knowledgeable! A++ Jena
I’ve seen Sam a few times now and so far he has always been an honest and helpful guy. One of your best that I have interacted with.
Very well done this time; they had the part for the scheduled appointment and completed the work thoroughly and correctly. It was also done ahead of schedule, which I greatly appreciated.
Jena was very professional great service
Nice people and good service.
Sam is smart, personable and efficient. He a big part of why I will continue working with Cardinale.
Excellent service thank you
Social