Hopefully this works this time. It froze after I finished typing on the first attempt. Sam was friendly and fairly knowledgeable, however last Friday and again yesterday (Tuesday) sam and I spoke in the morning, I called both days. He said he would be checking on parts delivery and with mechanics and would call me back in the afternoon with more information. No call back either day. I also asked him to add a transfer case service to the work order last week. When I picked it up today, no transfer case service was done. Sam did ask if they could do it right then, but I live and work over an hour away and needed to get back to work. Sam did offer to cover the cost of the service if I would bring it back in. I was just a little unimpressed with the level of service especially when I'm spending over $5000 out of pocket. The only reason I have been bringing my truck to a you is to begin to develop a relationship with. with a local dealership, before I upgrade my truck to a 2500 in a couple years. Thank you for your time. I do want to reiterate that I did enjoy working with Sam I just felt that the communication could have been better. Thanks again Paul W
Steven was very knowledgeable and informative on my vehicle. I was thankful I had the opportunity to chat with him about it.
Very surprised Ram doesn’t cover software upgrades. I’ve never seen this from any other manufacturer. Will definitely affect future purchases.
I brought my vehicle in for an issue I was having with my camara system. I have a lot of research on this issue and had an idea of what was wrong. I dropped off my vehicle for them to check out and the "tech" proceeded to tell me that my "Screen was delamanating. He insisted there was issues that were not there before or after I dropped it off. There is no delamanating or glitches in the screen as he stated. He recommended a screen replacement without certainty that that was the problem. The young woman "Jenna" i believe was great help and efficient. I definitely do not feel I received $200 worth of Service, I was looking for an answer not a guess on the issue. I could have done that myself. I had hoped for a good experience because, I would prefer to use this location for future services instead of Petaluma.
Very friendly and helped us get our backordered item in very quickly.
I had an appointment i needed to make and Jena was able make it so I got there on time
Thank you Jenna !
Always so professional and knowledgeable.... appreciate!
Rick
Thank you very much for your help!
I hope you have a wonderful weekend Steven!
All went well- great service
Thank you for getting my truck in quickly and solving the electrical issue within just a couple of hours.
Dennis
Was told I would get a call back after a reps lunch and no call was given
It took a long time to get my vehicle back. That wasn’t entirely on the dealership, but some fault does lie with the dealership and communication with the insurance.
(This was sent to an e-mail to Steve Archer also). When I picked up the vehicle, there was damage to my side door. There was no mention made of the damage, so I wasn’t entirely sure it wasn’t there before, until I looked at photos of the vehicle at the shop before pick up. I would like to know what we will do to fix this issue.
Samuel is professional and on top of all aspects of my repairs and service.
Great service and knowledgeable staff . Thanks a ton!
Everything seems great with the repairs that you completed.
Brad
It’s completely unacceptable, I purchased my car brand new off the lot and was promised lifetime oil changes for as long as I owned the car. I have always taken the car in for its regular maintenance, spent my hard earned money of your required/ recommended maintenance every 10-15k miles. And now all of the sudden you will no longer honor my oil changes? Without proper notice, no letter, no phone call. This will be forwarded to the BBB.
I find hard to believe that I had a missing bolt on one of my shocks on my jeep but in order to fix it they wanted 2000 dollars. To replace all 4 shocks. They said it would be a liability to replace one bolt, the real liability is to let me drive off without at least you guys putting one back in. At that moment I was sure that I could afford 2000 dollars for 4 shocks
Everyone from scheduling my appointment over the phone to checking it in and picking it up. Every single person was absolutely amazing and did a job well done. I will definitely have cardinal away in my future Dodge dealership/dealership. As well as most likely purchasing my next vehicle.
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