Jena,
Insured my problem was completely remedied. With politeness kindness and a great personality. I certainly will be back to have all my future services handled by Jena and her great staff. I would happily recommend her to any other family or friends in need of service for their vehicle.
Samuel is the best. Love working with him and bringing my car in for service. CardinaleWay has earned my trust and I won't take my vehicle anywhere else.
The updates were great and timely, service was as expected and everything went well thanks to Sam's wonderful customer service :)
Jena does an awesome job. I always ask for her to do my service writer.
The problem was diagnosed a month ago and part was ordered. The day I turned in my car, I was told the part was not correct and was reordered and had to wait until 09-10. I was told the passenger seat was fixed and when I checked it was still the same. This is the extreme of service failure.
Thank you Jena for all the support. I appreciate your great service.
I really appreciate your staff , I was trying for over a month , to get the oxygen sensor , to log itself in the system , and i come to your service department , and you did what you said you would do , and you got it done in a few hours , so I so thank you so much , and everyone there was so nice and helpful , and especially SAMUEL BULLEN , he made me feel like I was family , he has a great sense of humor as well , so I just really want to thank everyone there for all you do ,
The team helped me out quick
Jena always does her best to make sure everything is done right and on time.
She is an asset to your service department.
Cody advised he would have our truck detailed and top off the diesel and neither was done. You guys screwed up and didn’t do the weight certification. Not great customer service for a $90,000 truck purchase from you.
Cardinalway Dodge is a very hospitable dealership. They give great customer service. Their customer’s are made to feel at home while their vehicles are being service. The work is excellent.
La señora muy mal modo para atender los clientes y el problema de mi troca sigue igual porque los técnicos no creen q es el censor derecho del lado de enfrente la luz se le prende cada dos oh tres veces por semana ellos no quieren cambiarlo xq no se le prende cuando ellos lo manejan son tres veces q la llevo y siempre me cobran por nada
Always great service and communication.
100% excellent service with Steve Archer!!!! Could not have received any better!!! Thank you very much!!!
Jenna was great and knowable and generally did everything in her power to make things right.
However, part of my request for the service was completely ignored in the first round of repairs yesterday. So I ended up spending an additional 2 hours for second repair.
I’m still not satisfied that the incident with my cars getting locked in by the tech when I was there in December didn’t trigger the Bluetooth malfunction as it happened simultaneously to technician breaking into the car.
Also, no one reviewed with me what happened with the non-fix of leak and I didn’t realize it was not able to be identified and fixed.
I’m just frustrated. But again I do think Jenna was top notch and tried to help all she could. Not sure whose job it would have been to review the service with me. I was so bummed that the Bluetooth module had to be replaced in addition that I could barely see straight.
Is there a main number at Fiat I can call to discuss the Bluetooth module malfunction?
My personal mechanic has documented proof of the diagnostic I paid for not being properly done.
Always good to work w Sam. There was some white chalky dust like debris on the console arm rest between the two front seat. Came off with a little water and a paper napkin but I’d like to ask that not happen in the future.
The wait time was shorter than previous times and I had more done. Samuel was very personable. He made me feel like a valued customer.
Had under inflation symbol on dashboard when I arrived. Asked if they were going to inflate the tires with rotation, was told that yes they would. When I picked it up, it still had under inflated symbol on the dashboard. It’s not a big deal, I could take it to Les Schwab, and they can inflate the tires, but…if the indicator stayed on, then I would suspect a bad tire sensor. The report says they were inflated to spec… but no indication, from anyone, about the indicator still being on. Unable to comment about other services performed.
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