Christian was very kind and helpful, and he kept me informed of how things were going. I would definitely go back and have him as my service advisor.
I will be more than happy to comply with additional feedback. I really appreciated John’s assistance with my repairs today.
Jasmine was excellent. I love my Hyundai Santa Fe & your service is great. My concern is 1) the added charge for using my credit card, 2) the high charge to change my filters, 3) the time it took to do the regular service. (I make an early service appointment early morning , to avoid delays). I was promised 1 1/2 hours. It took 2 & 1/2 hours & 4) please have your car cleaners do a more thorough job of cleaning the exterior. Thank you. Joe DiMassa
The service representatives are very friendly and it’s evident they are trying to help when they are serving you. However, getting the attention of service representatives or updated information about my vehicle is difficult. I was not often updated (maybe once every 2 or 3 days), and the had to call several times as the voicemail of the representative did not seem to be working.
I appreciated the loaner vehicle, but it would be much nicer to get a vehicle commensurate with my vehicle when it’s being serviced for a warranty issue. In my case, a perk of my job is that I can charge my car for free. With the loaner vehicle being a gas vehicle, I had to pay for gas I wouldn’t ordinarily need to purchase. With no clear timeline and lack of a diagnosis, I was left with an ongoing cost and I was told I could not be reimbursed.
Ultimately, I appreciate that my car was fixed and that the representatives were very nice, but more consistent attention and organization would have been nice, and more effort to aid me in my gas cost issue.
Allyson is very personable and professional. She is a pleasure to work with.
Jasmine was awesome. Great service. Thank you!!!
The staff was amazing from start to finish. Jasmine was so helpful and made the process very smooth. We will definitely be back to this location.
Jasmine was super helpful and friendly, and went above & beyond to get me and my vehicle taken care of. I have always received good service at Cardinale Way Hyundai after having less than satisfactory experiences elsewhere, but Jasmine really set the standard when it comes to friendliness and attention to detail. She will be my go-to from here forward when taking my vehicle in for service!
Jasmine was great - she thoughtfully got me out of there as quickly as possible and I appreciate it !
All went well and if any suggestion, they have a popcorn machine that I would not mind being put to use. Haha
I'm still trying to figure out why I got static through my sound system when it's paired with my phone.
Allyson was an amazing representative! She helped me out a lot with the process and kept me up to date on everything going on with my vehicle! Thank you all!
Easy drop off. A lot of amenities in the waiting room.
Cristian Juarez was really helpful and experienced .
Social