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I dropped off my car for service, and the advisor assisting me never called to update me on its status. I had to call myself at the end of the day just to find out what was happening and whether I would be without my car all day.
This is my only vehicle, so I stayed home all day and had to put all of my errands on hold, expecting to hear from someone. Instead, I had to call the dealership, only to be told that my car would need to stay another day.
The next day, the same thing happened. I never received a call with an update, so once again I had to call myself. I was then told that my car was being worked on and that I could come pick up a rental car.
My question is: Why didn’t anyone call me to let me know a rental car was available? I spent another day at home without transportation and was unable to take care of my responsibilities because no one took the time to keep me informed.
I’m very disappointed with the lack of communication and customer service. Keeping customers updated should be a basic part of the service experience. I should not have had to repeatedly call just to find out what was happening with my car. This experience has been frustrating, and I am not satisfied with the level of service I received.
Agent was very kind and happy. Waiting area was great. Came from Utah to receive service
. Thank you
Everything went well - Saul was great
I appreciate the easy drop off and prompt service completion.
Yes, I was very satisfied with my recent service experience with Allyson Maring. She handled the service of my car in a timely and professional manner.
Saul you were very professional and a great personality. It was a pleasure meeting you and my experience at the dealership was outstanding. Thank you for a nice experience.
Excelent customer service
Fabian was a must
Great service from Allison. 5 star!!
Saul is A very good representative of your dealership. He kept me well informed of my service.
I always like the service at Glendora Hyundai this time was as always nice people fast service thank you
Saul was amazing in helping find out what was wrong with the car and ensuring it was fixed. He was friendly and a great communicator. Thank you
I have not given serviced that I have problem because not carrying parts...I have wasted my times
The store is clean and modern and comfortable to wait in. Alyson is friendly and knowledgeable. I am satisfied with the service.
It us so pricey but Allyson was very professional.
The service staff was friendly and the repairs wer done quickly!
Steven and the team did an exceptional job. I’ll definitely continue my service at Cardinale Glendora. Thank you.
Saul Mejia provided excellent service and was very helpful and I appreciated his support
Thank you for a great service experience
The service was good and the representative was very helpful.
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