Very professional and friendly staff. Great communication. Love you guys !!!!
Did job in time span scheduled was in and out took care of what needed serviced
Very polite and answered all my questions.
Always can count on the service here.
I the service before this one and this one where excellent and thank you you have good service reps
Great customer service very nice staff
Efficient and explained service needed. Attentive and professional. Thank you!
Isaiah was super nice and friendly. We were there for ICCU recall and was in and out within the hour.
Isaiah was so nice and helpful, he answered all my questions. Hyundai is lucky to have him working for them.
Great service. My issue was resolved in a timely manner.
Always a smooth and easy process
Allyson was very friendly, efficient and welcoming.
Overall it was great service and an enjoyable experience your waiting lobby is awesome
The issue I brought the car in for is that the USB port in the front of the car (used for carplay and android auto) randomly cuts out and does not fix itself, which means I have to unplug the cable, plug it back in, unplug it, plug it back in, etc. until it starts working again randomly (sometimes it doesn't work again until I turn off the car).
This is extremely annoying at least, but it's much worse when I am actively using android auto for directions while driving somewhere, specially on the freeway or in the middle of the city and Its dangerous to have to fiddle with the wires down there by my feet while driving. After dealing with this since I bought the car and trying dozens of cables (I literally went out, did a ton of research, and spent over $100 on quality cables and OEM cables from my phones manufacturer) which ruled out the cables I was using, I started seeing the issue come up online in forums and on YouTube.
Since then, there are MANY posts and videos online speaking about this issue, and showing the fix for the issue. The issue is not with the cable that plugs into the USB port, it is the wire harness behind the USB port that was installed in the factory. There are videos online from dealerships and mechanics demonstrating this. There are people from all over the country who have gone to their dealership service departments and had this issue resolved by them replacing the part under warranty (I have the optional extended and full-coverage warranty that I pay monthly for through you guys). I will post links to forum threads and YouTube videos below so you can see for yourself.
So today, I brought my car in this morning and explained ALL of this to your associate at the counter and they told me they would take care of it and I should have my car back in "a couple of hours". Cut to 5 hours later and I hadn't heard anything from your team. I called them and, without asking me my name or what car I was talking about, told me my car was ready to pick up. That's my first issue with the service I received today, I did not get a call when the car was ready and had to wait until you guys were almost closed and call in myself.
The second and largest issue is that when I asked about this issue, the associates at the counter said their tech told them the USB port was "bent" and that it couldn't be replaced under warranty. I asked one of them to show me where the USB port was bent, and after looking at it carefully and with a flashlight, he could not find anywhere where it was bent. He then pivoted and told me my USB cable was bad, which is crazy because I had already told them both that I had tried many different cables already and the same issue persists. When I asked who I could talk to about this issue, they told me I could talk to Hyundai corporate office.
This part cannot cost your dealership more than $5.
This labor will take around 15 minutes according to everyone I've heard talk about the fix.
Why on earth am I having to complain about this all the way to management? This car is less than a year old with around 15k miles on it. I have the best warranty you guys offered when I bought the car from you. Just fix the issue.
Please email, call, or text me when we can schedule this issue to be fixed. I will be calling regularly to check the status of this and I have setup a reminder email to be sent to Hunter every morning for now.
https://www.ioniqforum.com/threads/illustrated-guide-to-replacing-carplay-android-usb-port.44048/
https://www.ioniqforum.com/threads/usb-data-port-issue.41495/
https://www.ioniqforum.com/threads/usb-problem-car-play-not-working.48199/
https://www.ioniqforum.com/threads/carplay-issue-randomly-disconnecting.40622/page-4
https://www.reddit.com/r/Ioniq5/comments/10q8br9/the_dreaded_usb_port_issue/?rdt=48822
https://www.reddit.com/r/Ioniq5/comments/16s3zeg/another_thread_about_the_usb_port_issue/
https://www.reddit.com/r/Ioniq5/comments/wv7cg1/carplay_usb_port_fixed/
https://www.reddit.com/r/Ioniq5/comments/126u9dn/carplay_usb_port_malfunction/
https://www.youtube.com/watch?v=326U3NhwMnM&ab_channel=AlexH2O
Wonderful costumer service, and keeps me update on my vehicle and always helpful.
Thank you so much for the unique experience serving my Tucson NLine. Friendly and professional staffs.
Service was great and informative
Easy process friendly team.
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