Keep up the good work ???? ???? ????
An estimate of the time required for the service when dropping off would have been helpful. The waiting room was set up well for working so the time was not lost. And the staff and customers seem to be the happiest I have ever seen at a car dealership, so the time passed quickly.
Thank you Allyson! You were very helpful and explained the process...
All of the employees I talked with were gracious and helpful on resolving my issue.
Allyson was amazing. Great customer service and very informative. Definitely made me feel comfortable.
They were so helpful and quick. Best service I’ve had in years
The staff member that helped me was very polite and informative. The waiting area was nice and clean. There was water and snacks which is a plus and I love that there was Wi-Fi and I can sit down and work while I’ll waited.
Staff always pleasant and helpful.
We were met by Christian as soon as we arrived with a smile and we were accommodated immediately . Kind and respectful and we were comfortably shown to the waiting area after finishing the papers. Soon as the job was done we were immediately informed and was assured of the good job in the car . Thank you for a job well done
Very clear with the process and dollar amount.
Everyone helpful and friendly and knowledgeable
I appreciate that dogs are welcome. You make it easy to get my car serviced since I could not leave my dog home alone.
Isaiah was very helpful and very professional.
His service is great, made our waiting time easy!
Please take my cell number off your surveys, I will give you a bad review every time you send me one. I don’t even own a Hyundai. Thankfully.
He do a very good job. Thank you so much for take care my car
Excellent service. Always feels comforting knowing my car is at this dealership and in good hands. Got great information regarding a slight concern I’ve had with the car but assured me that everything looks good.
Love the new renovations too! Beautiful showroom, comfortable waiting area, everything new and modern. Will definitely come back for another routine service. Thanks guys.
Excellent service. Very clean and well-maintained facility
Hello - I scheduled my recall appointment for my 2013 Genesis Coupe 3.8 a week ago, after receiving a letter from Hyundai USA that my dealership (Glendora Hyundai) would be able to replace my ABS fuse within an hour or more. I received follow-up texts about my appointment confirming this was for the recall, walked in the door, dropped off the car, and received phone calls confirming my car was "done," per my request of having my fuse replaced and an oil change. AT NO POINT did the service person tell me that they did not have the part and my recall was NOT fixed, until I paid for what is now a glorified oil change. When I asked about why I was NEVER notified of this at any point in this process, I was told by another rep that this recall is an inspection first - that is a blatant lie. I called Hyundai USA when the recall first occurred and reviewed my letter from them and this is NOT an inspection first. I live in Pasadena and work in health care; it is very difficult for me to make arrangements for my car and I have been diligent about MY liability with his recall, but at NO POINT could your staff have planned OR COMMUNICATED that my car would not be fixed? When you call to tell me that my car is "done" and the only thing is an oil change - can you explain why the rep said it would take 2 hours for BOTH services and it sat there for 3, only to find out the very thing I came in for was not done? Your supervisor proceeded to tell me that there are other dealerships for me to go to - this is what 11 years of loyalty amounts to? I don't want to go to Glendale or Hardin - I really just want for you to COMMUNICATE instead of waiting till my credit card is on the table to tell me nothing but an oil change was done. You guys called for me to come in and then when I do, this is how I am treated? Now I can't even trust that your staff will communicate when the part comes in or keep on hand for when I am able to return. So disappointed.
Isaiah was courteous and professional and got my vehicle back in a reasonable amount of time, which was right around the time he let me know it would be ready.
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