It’s always a pleasure to work with Toni. Great customer service.
I am a new customer at Toyota of Bourbonnais service department. I have talked to Steve a few times on the phone with questions. He has definitely answered my questions and I am very appreciative of that! I have now dealt with Sean twice and I appreciate him! I will definitely consider buying my next new car here, because of my positive experiences with the service department.
Sean explained the work needed and answered my questions about what would happen if we put off the repairs. He was very clear about paying in advance for the parts and then paying the day of repairs for the labor. The repairs were done more quickly than I expected and, so far, the car is much better.
I’m under the two year anniversary of my purchase. Why was I charged for the oil change?
Service team is always great ????
Sean was exceptional, he explained what the car needed, what was done, and what needs to happen in the future.
Sean did a fantastic job. We were very happy with the service we received.
Toni was very nice and professional. Service is always great here.
I have been having a ongoing issue with the interior of the truck for over a year and it has been documented with pictures and their has been no resolution now I was told they can not find the photos that were taking. The overall quality of the trucks interior is sub par at best . They replaced plastic part drivers side where the lumber controls are. Last oil change it lasted a month it is broke again . Paint is peeling off the steering wheel has been since 6 months after purchase still not fixed . We I get an oil chance they do not do there inspection of the vehicle like they are suppose to I have 45 k on it not once have they ever told me I am do for an air filter or cabin filter. Plugs are do on the truck under the maintenance schedule but no one says anything. My experience was why better at the ford dealership seems like they had a beater more qualified staff .
Toni was great. Very friendly and had my service done very quickly.
Always appreciate the professional advice I get from Steve. He helps me take great care of my Toyota Camry. Thanks.
Please see previous written response. Thanks.
Excellent service ????????????????????
No questions about it. Quality of work and very soft spoken employees and staff .
I would have liked to received a paper copy of the results when the battery was checked, tires , a check list of everything checked. Nathan did a good job and was pleased. Only thing he could have done different is to give a checklist of everything that was checked. Maybe they don’t give paper copy of everything checked. I’ve been to another dealer and really liked getting the check list results.
Although I was satisfied with my experience. There is one recommendation for the service department. I would like to recommend they get disposable plastic covers to put on the customer's seat and head rest to minimize the dirt and wear of the service techs in your customers car.
Nathan was personable, professional and made me feel like my business is appreciated.
Love their Service Department!! They’re the BEST!!
Very professional, went above and beyond our expectation.
Big Steve was very caring and friendly.
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