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Real Reviews From Verified Customers

Service Center Review Summary

5 star 149 reviews 70%
4 star 50 reviews 23%
3 star 1 reviews 0%
2 star 5 reviews 2%
1 star 8 reviews 4%
Review Us
DENNIS S.
4 out of 5
5/1/2024
Nathan did a fine job greeting me and asking what all I needed done. He was respectful and professional. He asked me if I needed a porter which I did .
SHAWN E.
5 out of 5
4/30/2024
The service has always been above and beyond. Stephen Lach has always taken very good care of us.
JUNE R.
5 out of 5
4/30/2024
I am always satisfied with the quality of service received from Stephen Lach.
TONI T.
5 out of 5
4/28/2024
Steven the service area was very friendly and courteous, as well as all the others. He didn’t mind answering my questions. I like the fact that you send it text message and I can see the progress of the service of my vehicle.
Phil K.
5 out of 5
4/27/2024
Nathan was great. Very polite and kind. I was very happy with my service. We will see you for our next service. Phil
Thomas C.
5 out of 5
4/27/2024
Got in early. Very polite. Kept me informed. Very timely.
Jack L.
5 out of 5
4/26/2024
Toni was very polite and helpful. She kept me informed on the progress of the appointment.
Patty P.
5 out of 5
4/26/2024
She is always helpful and very nice
Danny L.
5 out of 5
4/26/2024
Got my vehicle in a timely manner.
Bradley M.
5 out of 5
4/26/2024
Thanks
Nancy O.
1 out of 5
4/25/2024
I was quoted one price for my tires and charged a different price. I was told it would take an hour and a half, maybe a little more and it took two and a half hours. I had to rush to a meeting. First time that I have been unhappy with my service there.
Joseph M.
4 out of 5
4/25/2024
Good job with trustworthy staff. ????????
Philip B.
5 out of 5
4/25/2024
Thanks for the help
Conrad S.
4 out of 5
4/25/2024
I'm always treated well by Toyota of bourbonnais and I trust them. I think Toyota cars are the best however I wouldn't let them build a computer. It told me my son roof was open at 7:00 in the morning on a winter day so I rushed out in my underpants only to find the sunroof closed and to wave at the school children walking by. What an embarrassment!
Candice C.
5 out of 5
4/25/2024
The service department is EXCELLENT. The young man who helped me was professional, accommodating and competent. It was a pleasure as always. This Service Department has ALWAYS been excellent.
Douglas S.
5 out of 5
4/25/2024
Always helpful and convenient with speedy service
Susan G.
5 out of 5
4/25/2024
A warranty job well done
John S.
4 out of 5
4/25/2024
Quick service. Truck still clean when I got it back.
Barry M.
5 out of 5
4/25/2024
Fast and professional
Michael S.
5 out of 5
4/25/2024
Thanks, What great customer service !

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