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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1141 reviews 69%
4 star 352 reviews 21%
3 star 40 reviews 2%
2 star 52 reviews 3%
1 star 72 reviews 4%
Review Us
Karl K.
5 out of 5
12/19/2025
Steve Lach always takes good care of me whenever I bring my car in He’s a good representative of values of your company
**** S.
5 out of 5
12/19/2025
You guys were great
Craig K.
5 out of 5
12/19/2025
Great service!
Chris P.
5 out of 5
12/19/2025
Always a great experience
Gary C.
5 out of 5
12/18/2025
Very polite and professional
Robert E.
4 out of 5
12/17/2025
We are so grateful for the good service on our ‘21 RAV 4. We were so surprised that it was complimentary. We purchased a new ‘25 RAV 4 on the same visit, and for that reason our tire rotation was not charged to us. What a great customer service gesture! Thank you!
Lynne N.
4 out of 5
12/16/2025
Polite and addressed all of my concerns.
Orpha S.
5 out of 5
12/16/2025
Everyone at the service department were knowledgeable and they completed my service and call back quickly and professionally.
Frank H.
5 out of 5
12/14/2025
The service with Toyota of Bourbonnais, Steve LaGesse and his crew is always top-notch. Toni Gaus greeted me with a smile and took care of me so well. Everything is always done right, thank you all.
Thomas H.
5 out of 5
12/13/2025
The service department is awesome. I’m always satisfied with the price and the work that has been done to my car.
Nicholas Z.
5 out of 5
12/13/2025
Toni is top notch, pleasure to work with
Alice A.
5 out of 5
12/12/2025
Steve and the entire crew are fabulous. Knowledgeable and very friendly, fast service.
Kristi P.
5 out of 5
12/12/2025
This Toyota dealers service team is consistently exceptional! Everyone is always personable and friendly.
Marlene H.
5 out of 5
12/12/2025
Great customer service!!
Fidel H.
4 out of 5
12/12/2025
Very friendly, helpful staff
Jeff R.
5 out of 5
12/12/2025
Wonderful experience again- thank you
Barbara L.
5 out of 5
12/11/2025
Nathan was very helpful
Ron T.
5 out of 5
12/11/2025
Steve Lach was efficient and professional. Got me in and out quickly.
Alan R.
5 out of 5
12/11/2025
Great work Toni!
Jim K.
5 out of 5
12/11/2025
Service was great once again thank you to everyone and happy holidays

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