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Real Reviews From Verified Customers

Service Center Review Summary

5 star 768 reviews 70%
4 star 256 reviews 23%
3 star 15 reviews 1%
2 star 21 reviews 2%
1 star 42 reviews 4%
Review Us
Mary T.
5 out of 5
6/19/2025
I am very pleased with the service provided by the team. Especially Nick. You will see me again. Thank you.
Greg T.
5 out of 5
6/19/2025
Pettus Ford is great to deal with, I really appreciate you guys coming and picking up my car and bringing it back
Steve M.
5 out of 5
6/18/2025
Always a great experience ! Everyone in the service department is always up font and pleasant to work with! They keep me coming back.
Amy G.
5 out of 5
6/18/2025
Thank you again for all of your hard work. The communication about my vehicle was appreciated!
Dennis W.
5 out of 5
6/17/2025
Job well done
Robert T.
5 out of 5
6/14/2025
Great service as usual.
Rhonda B.
4 out of 5
6/14/2025
Goid
William S.
5 out of 5
6/13/2025
Always get the best service.
Elsie D.
4 out of 5
6/13/2025
I was very pleased with the work down on my Ford SUV. I would recommend anyone else coming to you for that. You know if they need work done because I was I mean it was a surprise to me about what it was. I didn’t know. I really probably wouldn’t have done anything. If my son had it let me know that he also heard it, but I’m glad that you took care of it. I want to thank Nick, especially for putting up with me And my phone calls to him over and over and over again. I know we couldn’t we were not getting in contact with each other. Something was going wrong with the phone, but we finally did get in touch. Everything went fine and I appreciate the work he put out for and everything so again thank you Pettus Ford for taking care of my automobile.
James J.
2 out of 5
6/13/2025
Liz and Nick were great to work with. However I was in regarding an issue with my vehicle repeatedly going into conservation mode regardless of miles driven. A few months back Pettus replaced the 12 v battery which proved to remedy the problem only briefly as my ford pass messages will document. For example, I drove the vehicle approximately 250 miles to Pettus and the battery checked out at only 43% charged when I arrived today. Matt ran the diagnostics and charged the battery and stated that was all he could do without keeping the vehicle for 2 days. I can’t afford to not have a vehicle for 2 days and I am near the end of my 36K mile warranty. (35834K miles)Seems to me that it is very evident that there is a problem either charging or a drain on the battery. Having it looked at twice under warranty without any resolution is troubling. I have been very happy with Pettus service to date But would appreciate if Pettus can do anything to help with this issue? Please respond. Thank you
Scott A.
4 out of 5
6/13/2025
Livvy was very helpful and communicated information regarding the status of my vehicle's service, along with ensuring my concerns were addressed.
Chris H.
5 out of 5
6/13/2025
Quick, Professional, and Friendly service as always. Greatly appreciated!
Kortnee K.
5 out of 5
6/13/2025
Jessica is always so sweet and quick getting my vehicle set up with the service I need! Colby is quick and efficient any time he comes to me for my service! I will use this service every chance I get!
Fay G.
5 out of 5
6/12/2025
Very good service!
Ryan M.
5 out of 5
6/11/2025
Lizzy is fantastic to work with! I've been to several dealerships trying to find someone trustworthy and reliable. Lizzy is the biggest reason I will be back for any future needs! Thank you for operating a honest business, God Bless.
Jeannie B.
4 out of 5
6/11/2025
Lizzy was very helpful with getting my recall checked out as well as working on a price quote for some other service work that I need to have completed.
George Z.
4 out of 5
6/11/2025
Very friendly and listen to my needs...I'll be back
Bnsf C.
4 out of 5
6/11/2025
Lizzy and team hit it of the park again.
Chrissy G.
5 out of 5
6/11/2025
You all always do a good job and treat me well. I appreciate it thank you.
Troy O.
4 out of 5
6/11/2025
Lizzie did an excellent job keeping me posted and doing her hardest to get what I needed. From now on she's the only one that I want to talk to when I need vehicle service. That being said, $185 an hour labor rate is extreme. And I can't believe the part that I need costs as much as it does although she found me one for an acceptable price. Thanks lizzie.

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