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Real Reviews From Verified Customers

Service Center Review Summary

5 star 768 reviews 70%
4 star 256 reviews 23%
3 star 15 reviews 1%
2 star 21 reviews 2%
1 star 42 reviews 4%
Review Us
Brian T.
5 out of 5
1/20/2026
Got service promised and completed in a timely manner
Stacey B.
5 out of 5
1/20/2026
Always great service! Thank you Lizzy!!
William M.
5 out of 5
1/16/2026
Lizzy provided excellent customer service
Taylor M.
4 out of 5
1/16/2026
Nick was able to figure out an issue my car has been having since I bought it over a year ago, another dealer kept putting a “band aid” on it. He knew what it was before I even brought in! I’ve never had such a great experience with a dealerships service department and that is saying a lot, I’ve worked for Ford myself. 10/10 would recommend.
Scott H.
5 out of 5
1/16/2026
Service guys and gals always do a great job at pettus.
Alex B.
5 out of 5
1/16/2026
Nick is great!
Maureen C.
4 out of 5
1/16/2026
Everything at Pettus w a s exceptional. From picking up my car, repairs and informing me along the way. Thank you.
Mark C.
5 out of 5
1/15/2026
Great service!!
Denise H.
4 out of 5
1/15/2026
Thank you Nick Vargo for going above and beyond to make sure our car got taken of and fixed and making sure we had a car to drive in the mean time.
Rico C.
4 out of 5
1/15/2026
Honest, direct and efficient work.
James S.
2 out of 5
1/14/2026
Asked for brake measurements. Didn't get them.
Vicky J.
5 out of 5
1/13/2026
Liz is always great, goes the extra mile with all my questions
Clinton S.
5 out of 5
1/13/2026
Lizzy is always great!
Jeff M.
5 out of 5
1/11/2026
Lizzie is very nice and professional
Linda E.
5 out of 5
1/10/2026
Always a pleasure to work with Lizzy!
Dianna G.
4 out of 5
1/10/2026
I had an incredible experience today at Pettus Ford! In my 40+ years in customer service I've never seen so many employees talk with and check on their customers like they did there. They did it naturally too, and I noticed would even pause in their steps to listen for your answer. Delays were explained along with earnest apologies. With employees like that along with talking with fellow customers who stated they would drive out of their way to bring their vehicles there I can tell you with certainly that I will be back and will continue to use Pettus in the future as an example of the perfect combination of knowledge and customer service excellence.
Sandy N.
5 out of 5
1/9/2026
Courteous. Good communication.
Scott Z.
4 out of 5
1/9/2026
Liz always takes care of us. Wouldn't go anywhere else with my vehicles. They always shoot straight with me and give accurate appraisals on the work before they do any repairs or maintenance. I value the honesty and care they put into helping me out which is a direct reflection of their character and morals. I look forward to continued business with Liz and the whole pettus team.
Jodi R.
5 out of 5
1/9/2026
Lizzy is amazing and her kindness is always appreciated.
David B.
3 out of 5
1/9/2026
I tried getting a ballpark on when the other two recalls can be taken care of, and it does not seem to be something you know at the dealership level. I called Ford and that seems to be the case with them too. That is a frustrating experience.

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