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Real Reviews From Verified Customers

Service Center Review Summary

5 star 768 reviews 70%
4 star 256 reviews 23%
3 star 15 reviews 1%
2 star 21 reviews 2%
1 star 42 reviews 4%
Review Us
Loretta D.
5 out of 5
7/12/2025
Excellent service and very friendly.
Faye T.
5 out of 5
7/11/2025
Great service!
Sharon K.
5 out of 5
7/11/2025
Lizzy is super to work with as is Nick. They are both pleasant and seem well informed about their job. Always trying to do the best they can for their clients.
Rick H.
4 out of 5
7/9/2025
I wish you took Car Shield! Much rather have had you to do the repair
Larry K.
4 out of 5
7/9/2025
I've been working with Lizzy for a couple of years now. She does a great job.
Wendi D.
5 out of 5
7/9/2025
Lizzy was great. Hope to deal with her at future appointments. Good communication and accurate pricing
Cheryl B.
2 out of 5
7/8/2025
This was the second time that my scheduled appointment was not transferred to the coordinator. Despite my getting text messages to confirm the appointment, for whatever reason it was lost. I had the day marked off and rescheduled errands and appointments to have the maintenance completed on my car. The pickup scheduled for 9:45 am, was a no show on their end. I called the service dept at 12:05 pm and there was no record of the scheduled pick up. It would have been nice to at least been offered some compensation for the inconvenience (again for the second time). But there was no offer made. I do have to add that everyone was very friendly.
Anita G.
5 out of 5
7/4/2025
It was convenient and the valet was friendly and professional. This is a great service you offer. Thank you
Missouri Dept.
4 out of 5
7/4/2025
Liz did a great job during a very busy time. She kept me informed and made the process easy. Mechanics got everything diagnosed and fixed in a timely manner.
Cynthia B.
5 out of 5
7/3/2025
Always a pleasant visit to Pettus.
Nick V.
5 out of 5
7/3/2025
The team is awesome!
Mark C.
5 out of 5
7/3/2025
Great service!!!
Josh R.
5 out of 5
7/3/2025
Fantastic again! Thank you all so much for exemplary service!
Brenda R.
5 out of 5
7/3/2025
I love Nick!!
Jason M.
5 out of 5
7/3/2025
Lizzy was awesome as always. I also talked to Brenda who has worked there for a bit, and she was amazing also. Thank you for the continued great service.
James A.
4 out of 5
7/2/2025
Nick is awesome he got my vehicle towed in and called me back and told me exactly what was the problem and he got it fixed and now I'm very happy to get it back on the road I want to thank Nick and the staff for everything that they have done and also thank you for the guys to deliver the vehicle to my house with no problems thank you all at Pettus Ford James
Les T.
5 out of 5
7/2/2025
Good job
Carl F.
5 out of 5
7/1/2025
Lizzy was great to work with and will definitely be using Pettus Ford service Desoto in future.
Terry K.
4 out of 5
7/1/2025
Your service department is second to none, they are quick to accommodate even when the reservation made on your Ford Ap allowed me on the schedule but when I arrived I was informed that the Ford Ap never works as advertised, I dont understand why Ford don’t have the knowledge to fix this issue.
Jennifer G.
4 out of 5
7/1/2025
Service was good. I was told upfront it may take a while due a serviceman having jury duty.

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