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Real Reviews From Verified Customers

Service Center Review Summary

5 star 768 reviews 70%
4 star 256 reviews 23%
3 star 15 reviews 1%
2 star 21 reviews 2%
1 star 42 reviews 4%
Review Us
John W.
4 out of 5
8/23/2025
Lizzy has been terrific through the entire process even as we continue to wait for our car to be repaired.
Andrew S.
1 out of 5
8/22/2025
There was a lack of communication, I heard from him a few times but it was me writing to see what was going on. There was a whole week that he was on vacation that I had no communication from anyone and it wasn’t until I called to see what was going on that I was told that nick was on vacation and no one else was working on my vehicle. There have been a lot of unsatisfactory thing that have happened. I picked up my Vehicle today and the alignment is off now. I have called and left a message but I would think when it was test drove this morning that it would have been noticed. Very disappointed in the service that was given during the month you had my vehicle.
Michael C.
3 out of 5
8/21/2025
Zero issues bringing my vehicle to Pettus Ford.
Jim G.
5 out of 5
8/21/2025
Very nice people first time there since moving here thanks
Bernadine M.
5 out of 5
8/21/2025
She is very helpful
Lori M.
5 out of 5
8/20/2025
The Ford service staff at Pettus are fantastic
John S.
5 out of 5
8/20/2025
Fast service and friendly people.
Lon R.
5 out of 5
8/19/2025
Liz did great job to keep me informed about my truck
Don A.
4 out of 5
8/19/2025
Good quality service I am well pleased Till next time Don Ps if you will please send the price of4 tires that you will have in September I prefer Michelen
James C.
1 out of 5
8/18/2025
I was never notified when my vehicle's service was completed. My question over the text message system was never answered. No one told me what was actually completed on my vehicle. The delivery driver got lost was late. The service desk closed before my vehicle arrived. When the delivery driver called me she had the wrong address. When she finally arrived, she did not apologize or offer any explanation or provide any more information on the service.
Brett M.
5 out of 5
8/17/2025
Service was on time and efficient.
Alan W.
5 out of 5
8/16/2025
You are very much welcome.
Dennis W.
5 out of 5
8/14/2025
Thanks for keeping me in the loop. Great job, Nick!
Tony P.
4 out of 5
8/14/2025
Lizzy got my car in to get diagnosed promptly and fixed me issue!! Great job!!
Annalise P.
5 out of 5
8/14/2025
People were very kind loved the place felt comfortable waiting for my car to be done!!!!
Dan M.
5 out of 5
8/14/2025
Lizzy is personable, knowledgeable and courteous. She instills confidence and trust. She makes you feel at home. Great job!
Ruth R.
4 out of 5
8/14/2025
Love Nick, he reminded me that I had purchased Warranty , which covered much of my bill. Liz is so personable, feel like she has my best interests at heart. Woman who delivered my vehicle to my home, was also very friendly and helpful. Love the free pick up and delivery of vehicle.
Brian H.
5 out of 5
8/13/2025
Lizzy was very friendly, very helpful, and explained everything very well. She also offered a private area for me to be able to nurse our infant as well. You don’t find that help just anywhere! She was very caring and gave great thought to our family.
William S.
5 out of 5
8/13/2025
As always everyone was great.
David T.
5 out of 5
8/13/2025
You guys always rock! Thanks for taking care of me.

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