Elizabeth does an excellent job!
I’m getting regular emails with updates that are not related to me like: your car is ready for pick up.
When I responded and asked what it was about, I got no response. Very confusing. It’s ok if it’s a mistake (several times a week) but not responding when I actually do reach back out and respond to the email is not acceptable
The San Bruno Genesis service dept far exceedsed my level of expectation.
I dropped by un announced and without an appointment about a safety issue with my rear view mirror and they took care of the repair while I waited. I greatly appreciate the help and professional way Elizabeth handled my situation. She was caring and continued to keep me updated as to the progress of the repair. Keep up the good work and customer satisfaction
Thanks so much to Bryan! He was very quick to respond to my initial inquiry about the car. His promptness and attentiveness was what sold me on the San Bruno dealership. Thanks so much also for driving the car out to Dublin to deliver it, and explaining all of the bells and whistles.
The sales manager must have done a great job training him.
Elizabeth was fantastic! She explained everything in detail and made the entire process seamless. She's a real asset to your store, and the Genesis brand!
Thanks for all the communications and updates over the period when my vehicle was in service center. I was always updated on the current status. Thank you!!
Kevan was so nice to deliver a loaner car then deliver my car back after service when that’s not even his job! Very kind! Great support all around from the team. Many thanks!
Elizabeth was friendly, knowledgeable, professional. Car was delivered timely as promised. I will return to San Bruno Genesis for other services
Elizabeth was awesome and very professional. She knows how to make you feel like part of the Genesis family.
Joe Hanson, and Arleigh Amonte of Genesis of San Bruno, provided me with exceptional service, professionalism, and courtesy. They went above and beyond the call of duty, by bringing me a loaner car, even though I live 2 hours away. Kennedy, the young woman who dropped off , and picked up the loaner car could not have been more courteous, and kind.
I am singing praises of Genesis of San Bruno everywhere I go now!
Thank you ever so much again!
Great service! Elizabeth was fantastic!!!
Appreciate Eric for helping me get my vehicle repaired. He did a good job of communicating with me after initially not hearing back from the shop. While Eric did a fine job, I was not happy that it took 3 days to get a loaner and about 10 days to get my flat tire repaired. Also, initially I could not get a hold of anyone at the services dept. I tried multiple times on different days and basically had to get someone in sales to walk over there and wait for a call back. Finally, I asked them to look at the fan noise as it extremely loud at idle. They said there’s nothing wrong with the engine but acknowledged the sound is unusually loud. There was another GV80 when I went to pick up mine and Eric could hear how loud it was. Anyway, it just seems a little strange that it’s loud but it that loud but It’s ok. Still I would like to have better understood why it’s that way.
Elizabeth was very professional, knowledgeable and provided excellent customer care and experience.
Enjoy car. Service has been poor both times I have used the service department. Receptionist doesn’t appear to communicate with service advisor, advisor only contacted me once about the status of my car—was in shop nearly 3 weeks. Getting the welcome to the Genesis family speech when you buy the car, and then apparent indifference for service tends to leave a “bad taste “ in your mouth. Especially after spending what I did for a G90. Thanks, N Grbac
Communication with the dealership was abysmal. I tried text, phone, and voicemail.
The actual repair work was okay, but took a full week longer than it should have.
Outstanding work and Mr. Macias was great to work with.
Communication and keeping me updated was unacceptable. To make matters worse not only weren’t text never return her voicemail box was always full so I couldn’t leave a message. On 2 separate occasions I had to drive to the dealership for updates. A 40 mile round trip to get a status on my vehicle which was at the dealership for over 3 weeks was very frustrating. Granted there were holiday breaks to take into consideration I think the customer experience needs to improve.
Irving did a great job in explaining the condition of my cars battery. He was very friendly.
Irving did his best considering he was alone that day.
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