Appointment got pushed back a bit but the car was eventually picked up from my home, loaner provided and my car returned to me. All same day.
Thank you. The service was completed within the estimated time and appreciated the car wash.
Do not like the recalls but this was unrelated to Liz’s service which was fine.
She was very personable. Her timing estimate was very accurate. I felt like a valued customer. Thank you.
Elizabeth always gives me top notch service whenever I bring in my car. My only suggestion would be that she notify if my car isn't going to be ready when promised. Aside from that Elizabeth is an excellent service manager.
Elizabeth was amazing and kept her promises
Great service, efficient and professional
Elizabeth was super helpful!
Complete waste of time my wife and I took time off work to drop our car off for a scheduled recall appointment at 7:45 then I received a call at 10:30 that you guys did not have the parts to do the recall so we had to come pick our car up and now we have to bring it back again When we hear from you that you have parts
Elizabeth is always a pleasure to deal with, friendly and efficient. This recall did not take long, great job thank you.
Elizabeth did a great job with my recall. She kept me well informed with no surprises
Elizabeth was super attentive and friendly. She knows her Genesis
The adviser,Elisabeth is good but service people can’t fix my car Unfortunately
Eduard Bilis
Very good service and great staff. It just took too long to get a recall repair. It seems dealerships should be better prepared for these anticipated repairs.
Thank you for the excellent service
Liz is very professional and helpful. She made my experience at Genesis enjoyable.
She was great, a nice addition to your staff!!!
I dropped my car off at 8:45 the morning and was told it would be ready by 2:00. By 5:00 I had not received a call or text. I called the service department and the woman who answered couldn't find me in the system even though I provided he with my name, phone number and VIN. I then had to call the sales desk and they forwarded me to the service rep. She said she would call me a Lyft so I could come and get my car. 30 Minutes later I realized that she didn't call a Lyft and I had to call one for myself. I arrived at the service department when it was almost closed. Fortunately someone was there and was able to give me my keys. All around a horrible experience.
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