It is an absolute pleasure to work with Michael Hoyt. He is a kind, courteous, service experience professional. He provides exceptional client care and is an essential positive contributor to my GV60 experience that includes 3 service tows within 1 year to the dealership for battery related issues/failures. Thank you, Michael. I appreciate you.
I called San Bruno Genesis to service my car. An automated voice gave me an appointment for Nov. 19th at 10am. When I went there on that day, I was met by Lawrence Lee. He said he did not see my appointment on the system but will gladly service my car. He was very friendly and I am much appreciated that he managed to service it so that I will not waste my time /trip to get there.
Very professional. Everything was on time and easy for me.
Thank you Lawrence, you were very professional and you took care of the issues at hand.
Excellent customer service provided by Lawrence Lee! Very professional and customer oriented! 10/10
Best regards,
Boris L
This was a difficult process from the beginning. Multiple phone calls and voice mails to the service dept with no answer. After 2 days I called the sales dept and got one of the sales people to commit to walking over to the service dept and personally ask someone to call me back. Nothing happened on my end. I did it again the next day and the Sales manager Kevin reached out to me personally. He promised that Maria would call me. Which she did. Maria was extremely professional very helpful. This is where whole experienced changed for the better.
My car was serviced for the oil change and a recall issue. However, I made a request for someone to look at a piece of fabric that was peeling off of the inside of the driver side door. This was added to the service order but nothing was done. Apart from Maria and Kevin my experience was very poor. Genesis has a long way to go to be on par with Lexus and others.
Lawrence is the #1 Genesis service representative!
Thanks Lawrence Lee for the attention to details and providing top notch service
Lawrence did an excellent job, kept me in the loop, and took care of a warranty issue for my car with no hassle.
Lawrence exudes warmth and friendliness upon check in. He made sure the service happened in a timely fashion and was a clear communicator about expectations! He’s truly who you want in a customer-facing role.
It was my first time visiting Genesis San Bruno last week and I was happy with my interaction with Lawrence, and the service he provided!
A great and timely job! Thank you.
Lawerence Lee has gone up and above helping me with the GV 70 Genesis Electricfied Job Well Done.
Very polite, friendly staff. Lawrence has helped me during both visits since my purchase a year ago. Pleased and satisfied with my service experience. Thank you!
The service was outstanding. Thank you so much!
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