Got the help I needed and it all worked out
I came in for a recall service, but after my car had been there for about 4 hours, I got a call to come and get my car, but they didn't have the part to do the work. I had an appointment for a couple of weeks, so I don't understand why you booked me in if you didn't have the part to do the work. It would have been better for you to call and cancel the appointment. I also requested a new as cap at the time of making my appointment, but nobody had ordered it, so it wasn't available yesterday either. My time was wasted, and I will have to come back again to get the recall taken care of. Everyone was friendly at the office, but it was a disappointing experience this time.
Check in takes way too much time, gentleman assisting me ( perhaps a trainee???) typed with one finger, and did not seem to know what was required, so it took 20 mins just to check me in.
Pick up was marginally better, because the receptionist took over and found my paperwork and keys.
Customer service training is needed!
Staff was very attentive and courteous Sherry took care of my vehicle and went over diagnostic report in a professional manner. I am very happy with the service I received.
Very professional performance…
Victor and Elizabeth provided excellent customer service and would recommend San Bruno service to family and friends.
Well, I am disabled and when you offered to wash my car, you have no idea what a gift that was. My car looks beautiful after you wash the outside and vacuum the front ,you even snap something back into place that I could’ve never done. This was in addition to two recalls I had fixed so I thank you for your service with integrity.
Elizabeth and John, we’re both consistent with contact and information
My car was in and out in a week for a transmission
Service was great, And spoke with a technician throughout repair
Awesome service!!thanks guys
It was extremely difficult to reach snyont by text or phone. Messages were left. But no on one responded. This went on for days. When someone did respond, tgexredponse was often thatcthevperdon wad not & no one else could help. Messages were left but no response.
Iosefo (Joe) was super patient both in explaining the service and waiting for me to come pick up the car; an absolute angel!
It should not take so long to check you in. You had the appointment set for more than a month you should have check in people ready . IwiI will not be getting service there because I will not waist my time checking in my car
John Su did a fantastic job receiving and handing over the vehicle. He waited for me when bringing and getting my car and took the time to explain everything although it was very close to closing hours. Thanks again for the impressive service!
I made an appointment for 10:45, but was told the soonest a simple software update could be completed was after 4:00. We live in Redwood City, so two Uber rides aren’t worth it.
Joe was awesome. Super friendly, patient, thorough, and made the whole visit seamless. I have been a Hyundai customer since 2013 and this was the best service experience ever.
The lady sitting by the front reception desk I believe her name is Maryann. I was there for drop off and pick up, both times she was really unhelpful and rude. Basic courtesy as a service department when customers walk in is to welcome your guests, she didn’t say anything as I walk in and when I asked her to see George, her answer was “ his desk is over there.” I said he is not there then she told me to just sit and wait with the rude attitude tone. She maybe the only season i wouldn’t recommend anyone Hyundai. I am a very easy to pleased person and not asking for much. But Maryann was shocking me for how such negative person can communicate with other guests. George was helpful.
Free good coffee/bottled water while we are waiting more than 3 hours
My Representative Joe was great! He was very calm and friendly. Hope he will be there when I bring my car back next time. Thank you!
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