Thank you for such good service!
She was right on it did a great job
After I dropped off my car at 9:00 AM, they told me they would call after noon to update me. However, no one called or informed me when to pick up my car. The next day, I called the service center myself to ask when my car would be ready. I was transferred between different employees and managers about eight times, but none of them answered. As a result, I arrived at 5:20 PM the following day to pick up my car myself. Unfortunately, the issue I brought the car in for was not resolved.
Excellent service given by Mr. Lee,.
The checkin was perfect and the completion was done on time.
The waiting area is freezing cold since the waiting room, I am told, has no mechanical heating system. Why not?
The toilet room was not clean and needs to be remodeled. It was unsanitary and clearly is not ADA compliant.
Dan was courteous and kind. Appreciated the Lyft service and extra cleaning of car. Explained everything to me about service and next steps.
Also shout out to Elizabeth who scheduled me.
Took great care of me. Listened to me and answered all my questions. Made entire experience easy. Great job
Very satisfied,My Advisor Michael very approachable
Liz was great with the recall and tire pressure check, but the calendar team was not helpful. They scheduled me for an appointment before the service shop opened and didn’t not offer to help provide any status updates. Cheryl could use additional training.
The seat cover and cushion were replaced, but it looks way worse than how it was. I’m waiting to hear back from Sherry about how they are going to fix it. I feel like they just need to replace the entire seat back because they clearly cannot properly replace the parts. The process itself was fine but so far, the workmanship was terrible.
Lawrence and Doug took good care of me.
While Danny (Daniel) was super-helpful, it still took me 3 days (Jan. 13, 14, and 15) of visits to the service center to complete my car regular maintenance. I understand the computer was down, but it does not explain your company’s bureaucratic and inefficient procedures. I had to wait for 2 weeks to get an appointment and there’s no way to follow up while the car was being serviced. Phone calls are useless and my texts to the advisor were not returned, as the advisor was absent on the day I was supposed to pick up the car. Your system (maybe not the people) is terrible compared to Toyota’s. You should fix it.
Your service center had the car for four days last week and within 10 miles you’re driving the car the problem returned. Not satisfied.
Superb customer service!!!
Sherri was amazing and helped me by arranging to have my car handed over even after they closed
Lawrence was able to squeeze in my vehicle for service on a busy day. Thankfully the tire was not punctured just underinflated.
Friendly and efficient. Good communication
Came in for an oil change. The estimated wait time of 1 to 1.5 hours became 2.5 hours. Appointment was at 1230. Saw the representative at 1. We got the car and paperwork ready at 330.
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