Sherry was terrific. So nice and seemed eager to make the service visit as painless as possible. She was very professional and took the time to explain what had to be done to the car and how long it would take.
Elizabeth was thorough and friendly. She made sure all the items were taken care of by the techs thoroughly.
Quick check in and service was completed in a timely manner
Intake could be a little more efficient. For example, have you considered having someone outdoors to receive customers as they arrive and scan the VIN number on their car to initiate check-in?
I was so happy to see that San Bruno Genesis Hyundai was able to get George on your team. Having previously had business deals with George when he was over in Dublin, I can tell you this. San Bruno Hyundai Genesiscould not have gotten a better man to be part of your team here in San Bruno.
Just an FYI. I live at South San Francisco and in the past because of the lack of a Genesis dealership locally I was doing business with Hanley Genesis in Richmond. However, I had the opportunity to do business with Dublin when George was the man over there and I began going there for all of my service needs. Why? Because he’s the best guy that I’ve ever done business with at a local dealership and that goes beyond Genesis.
Sherry was pleasant and professional, much appreciated!
Elizabeth helped me check in despite a busy service center, was very helpful. Would appreciate seeing less paperwork and more staff at this location though, it's quite busy
Elizabeth Czahar was excellent to work with in every respect! Give her a raise! On the other hand, the guy who sits to her left was very grumpy and not very pleasant.
need to refill the snack basket during the day. it ran out.
The car was delivered late, without everything being taken care of, no wash no vacuuming, still haven't received my receipt for the work done for my records. overall felt unprofessional and would have a hard time recommending anyone to get their car serviced there.
Sherry was courteous, professional and friendly. Excellent job!
Thank you Danny for communicating the best you could with my car’s situation. Your customer service is very thorough and considerate!
Cheers,
Jeff
Elizabeth's very professional manner when I was a little upset because someone messed up my check in process and waited for 1 hour.
Elzabeth was awesome! Very knowledgeable about my car.
Thank You!
Daniel was great! Customer service was amazing. I’ve been to different dealership service departments and he made this as smooth as possible. The best part is that he definitely knows how fast the shop moves and how busy they get. He gave me an estimate time of completion and it was dead on. Most other service shops tell you one time and then the next day you could be picking up your car. Thanks again Daniel!
Elizabeth was very professional.
Excellent communication throughout the process
Horrid horrid beyond horrid service you had my car for weeks and I’m stuck with $$$$$$ UBER EXPENSES -
PLANNING TO buy a genesis this week but your company is he’ll to deal with DR Edwin H
Social