Alicia was awesome. Super helpful and great attitude.
Danny was amazing. Very considerate of my time. Very thoughtful
No issue with Liz however, not happy overall with Hyundai of San Bruno's analysis of the issue as it has taken 5 months to get to the point where your top tech has seemingly determined what the problem is and has now hopefully ordered the correct part to replace the failed component. Glad Jefte was able to spend the time to figure it out but but this should have been fixed months ago.
Poor service and no follow-up from Sherry Pandora despite my multiple reach outs to her. I was able to reach the manager George who told me he would get back to me regarding the disputed issue on Monday.
Thanks he took care of me and we got all the problems solved
Thanks for the great service !
Very bad customer service. The person who picks up the phone can never help you. Then she transfers, you, you leave a message and no one ever returns your call. When you leave a message for a specific person, they don't return your call in a timely manner, either if at all.
Alicia is very professional and helpful. She ensured the work was done correctly and in a timely manner. Thank you! - Nikki
The service indicator was not reset.
Despite all the difficulties that seemed to be occurring that day at the dealership, Danny was so kind and apologetic. He provided great service to me and throughly explained everything that had been, and needed to be, updated. Danny was great!
My car is not done yet. I’m waiting for parts for the 2 rear windows because the windows don’t come back up. So i’ll have to come back and wait another 3 hours after waiting about 3 weeks for the parts to co
Everything was very good.
The service department communicated well throughout the long delay in getting the part needed for the repair.
Sherry is a true asset to your team. Clear and detailed contact and review throughout the entire service process.
Thank you
Excellent service. Thank you
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