Thank you Oscar for servicing my car at short notice to replace a flat tire. My car had to be towed at your location & though this was my first visit, I was treated with courtesy. Thanks for excellent customer service. All the best to you and your team. Thanks Pooja
The only 3 things I asked for weren’t done. They also took out a business from my car and it wasn’t put back in my car. I called twice and didn’t get somebody. I left a message and I didn’t get a call back. This was my first experience with Hyundai with my new car and it hasn’t been great I’m very disappointed.
He was very professional and kind
Thank yiu
Daniel helped make my day work for me. I appreciated the team rally to prioritize my oil change. Thank you all.
Great customer service experience. From the beginning to the end.
My appointment was at 9:15am but I felt like many people got through service faster than me.
I didn't leave until 2pm!
I was starving for lunch. I expected the appt to last 2-3hours.
Why was it so slow today?
Elizabeth was great. Preferred advisor moving forward
Daniel is a wonderful customer service professional. Respectful, patient, knowledgeable and personable
The service rep, Oscar was never transparent with status of the repair. Difficult to connect to, didn’t respond to texts and committed to timelines that the team did not meet. This resulted in me having to come back twice to pick my car for a simple tire replacement. I am happy to speak to the manager of the service center directly about our experience and they can know directly that I will not be bringing the car back to this location for repairs going forward.
Alicia is sooo wonderful! I can’t thank her enough for all her help each time I’m in. Her warm customer service and attention to detail is unmatched and I’m so grateful for her help, always! Thank you, Alicia!!!
The service was excellent and the waiting was pleasant.
You have an excelent location and environment.
Thank you.
I brought my car in for regular maintenance and Oscar was a joy. He made the entire process so smooth. I would definitely love to work with him again.
Don't have my car yet still waiting for a call back it's been over a week
Alicia kept me informed through the process and gave accurate time estimates. The vehicle was done earlier than I expected.
The rep who helped me when I picked up the vehicle on Nov 1 was really thorough and helpful.
Elizabeth kept me apprised of progress and process. Connected me with a loaner while my Hyundai Tucson was in service.
Alicia was great. If you have service advisors assigned to people I would like to work with her in the future. And I very much don't want to work with Daniel Ladue moving forward.
While she was great, the only real work on the car was to fix a creaky hatchback and the fix did nothing to improve the issue.
Also, asking $175 to replace the cabin air filter?! That's nuts. the OEM part is 60 bucks for me, not doubt less for you. And the installation took me under 5m. I understand there's a premium working with a dealership, but that kind of markup makes me want to work with you guys as little as possible.
Very professional and courteous
This was an almost 5 hour wait — 12 minutes shy of 5 hours— for my first maintenance appointment. I was told it was due to new policy of prioritizing Genesis, and it would be only 15 minutes more. I asked the man at the front desk if the policy was true, and he turned to the man at the desk behind him with a look that said “told you so, go ahead and answer her.” He said the policy was not true and that he’d check on my car. Another hour went by and he never returned.
In addition to the unacceptable wait time, I could staff arguing and a male staff member telling a woman colleague to “smile” and complain he was “surrounded by estrogen.” Yet he was the only one to apologize for this wait. Everyone else was defensive and seemed to be irritated with me because I was asking questions about what was going on.
The coffee was terrible, snacks sub par, and the water fountain broken.
The service advisor handed finally me my keys without a word, and I had to ask where the car was. On top of no explanation or accountability, I also didn’t receive the complimentary car wash and vacuum.
I would like a response with more details about the Genesis prioritization policy.
Vehicle has been there for 10 days. No loaner given. Asked to pickup vehicle and was not in drive able state and finally got a loaner.
Social