Scheduled for a 9:45AM appointment but did not receive service until 10:30AM. While not a dealbreaker (compared to some of the comments I saw online), there is room for improvement.
I appreciate that Oscar thoroughly investigated if my warranty would cover the services and provided a quote and timeline.
Elizabeth is a good service rep. My car needed oil change and it took a WHOLE day to do it. I dropped off the car at 9:30 am and picked up at 5:00 pm. It take entire day to do the oil change? If you want customers to come back , you should provide the ETA when the car is ready for pick up!
Everytime I make an appointment I end up waiting 45 mins before I see the advisor. Others have said the same. You don’t have enough staff/mechanics and no one answers the phone when I call in other than virtual the Robot. I feel like selling my car so I wouldnt have to have my car serviced at this
Danny was great! I had a great experience with my service at San Bruno Hyundai. Thank you!
As a customer, new to the Hyundai brand, this was probably the worst introduction to the service department I could ever experience. Purchased my vehicle in October and from day 1, the sunroof of my car has never worked. I brought it in for a warranty repair. It took several days to diagnose, without anyone proactively calling to update me. I had to be the one to call for an update, only to be sent to voicemail every single time. I was never able to get a live person to answer the call, so I had to make several physical trips to the service department to get an update. Parts needed to be ordered, and since my car wasn't a safety risk, I was able to pick it up. Never got a notification that the part was in, and since no one picks up the phone, I took my car in to see if the part was in and could be repaired. Part was in, left my car there. Again, could not get an update on the status (text messages through your system are useless). Came into the service center only to be told they don't know when they could get to my car because it's a very involved job which requires a specialist who's only in between Tuesday throught Friday. I was told to make an appointment. The service agent told me he'd let me know when they have a loaner available for me to use before calling me to schedule the appointment. Two weeks pass by and no call. I again drive down to the service center and was finally able to make an appointment (which was three weeks out!!), but still no loaner available. I was without a car for 4 days before it was fixed. Now that I have my car back, I'm realizing new problems that may have been a result of the repair. I now have to take it back, which I'm absolutely dreading. THE ABSOLUTE WORST CUSTOMER EXPERIENCE
She was super nice and helpful!!
I was very satisfied with Elizabeth. She is truly exceptional. Knowledgeable, courteous, and helpful, she’s a gem.
It was not a nice experience. I made an appointment, waited 3 days for it ( which was fine and understandable) only to show up for my appointment and learn that the person I made the appointment with must have not entered it into the system. Oscar accepted my vehicle anyway, which was nice, but then neglected to give me an update 4 days later when he said he would. I called the service department multiple times 3 days in a row and nobody ever answered the phone. I spoke with the artificial intelligence answering service ( which is really an unfortunate impersonal and unsettling thing to do) because that was the only option. Finally, after 6 days of no response, I went to see Oscar in person during business hours. I was told he was not there. I asked for a manager and was told the manager wasn’t there. It goes on.. it seemed all the staff there were poor examples, smoking out by the service area, one had a gross cough inside the waiting area the 3 days that I was there, another was just rude and horrible on the phone which was on speaker and super loud so everyone in the waiting area could hear. The whole experience was the worst Ive ever had, and I’ve had other bad ones. Hyundai San Bruno is a poor, depressing auto dealer, unfortunately. I would not recommend it to anyone.
Daniel is very professional
I took my 2025 Hyundai Santa Fe Hybrid to San Bruno Hyundai for its second service. From the moment you walk in, the staff looks at you like, “Why are you here?” Getting checked in is a struggle, and nobody explains anything. You get more information buying a pack of gum.
Even though my appointment was at 9:00 AM, it took almost two hours for them to actually bring my car in. After the service, there was no message or update that it was finished. I had to go ask. Then I ended up searching for my own car with a service advisor who didn’t even know where it was. No updates, no communication.
I’ve purchased more than 20 brand-new cars and I’ve always used authorized service centers. This was easily the worst service experience I’ve ever had. Avoid this place. Dealerships like this hurt Hyundai’s reputation.
Danny was very helpful in getting the issue on my car's engine resolved. And, he was always very courteous and professional in his communications with me.
Excellent customer service. Friendly and professional. Enjoyed meeting Elizabeth. She diffused a very frustrating experience, given the incredibly long wait. Arrived at 9:45 and left hours and hours later. The time estimate given verbally was 1:30. Drove home to east bay in major traffic and after sunset! If not for Elizabeth and her calming demeanor, we would not be returning to San Bruno Hyundai (ever). She made a difference and you are lucky to have her as an employee.
I was told my appointment would be done before my kids got out of school so I can pick them up. My tires weren’t rotated and all the tires air pressure was different. When I called in the receptionist said it would be OK to ask her for a detailed car cleaning and to get the car tires rotated.
Danny is great with his service & hospitality!
It was a terrible experience. Long wait times even with appt. Couldn’t get ahold of anyone about the status of my car. Then they were supposed to call me Monday about a part replacement and they never did. And you charge a service fee for using a credit card which is illegal in CA. I want my money back.
She was amazing! Very helpful.
Oscar was professional and courteous. He was, for the most part, communicative and clear, though he was limited by the ICCU part being on back order. One area of improvement is that I would’ve appreciated notification on when the part actually did arrive.
Elizabeth was really personable, knowledgeable and easy to speak with. Though I felt a little under the weather she made me smile a few times using her personality and also helped me find the best service for my car. As I told
Her I was very happy to be paired with her for my service and hope to get her again.
Why was I initially told I'd be able to have the underplate on my car installed, then you ordered it, then I was told it actually couldn't be installed? How was this not figured out during a multipoint inspection which I paid for? Or during a walk around? Now I have to get the part refunded. Utter incompetence.
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