Elizabeth went above and beyond providing the upmost customer service, I was very pleased how detailed and clean my vehicle was, I was also at eas for the fact that Elizabeth kept me informed through out the maintainance process she is such a valued employee on a scale to 1 to 10 she deserves a 20 I'm a Very Satisfied customer!!!
Elizabeth was very helpful and flexible with providing me with a loaner car while my car needed to be serviced. I appreciated her genuineness and understanding. Unfortunately the only thing I can complain about is not having any sort of service cost estimate mentioned to me, making my total payment catch a little off guard. I understand I gave the “ok” for the minimum packag, but I wasn’t given a cost estimate at the time of agreement. Otherwise, Elizabeth was very kind and helpful.
Irving gave me wonderful service! He was very patient in listening to me describe the problem with my car. He kindly answered my numerous questions. He thoroughly explained the problem the mechsnic discovered.
A stellar employee!
Representative had said it would be a fast process but I waited over 3 hours. Would have left and did errands if I would have known wait was that long.
Irving was very helpful though the whole process. He was able to help me 15 minutes earlier than my appointment time, and thoroughly explained what was to be done for the recall. The mechanics were finished with the repairs within the time frame provided.
My principal reason for the appointment—made many weeks ago—was to fix the rattle coming from the hatch. That was not done, Irving explained, because Hyundai San Bruno did not have a necessary part.
Irving was super helpful and kind
Elizabeth was very helpful and explained everything to my understanding.
No issues with Elizabeth. However we were advised that the car would be washed and vacuumed inside, but upon pick up it wasn’t. Had to wait for that to happen.
Elizabeth is awesome! Your dealership would benefit if you found a few more employees just like her.
She was very friendly and had all the knowledge for my questions. I would definitely recommend her!
Irving was great, he was able to help me with an emergency repair. He was very courteous and accommodating.
I have acomment for the service manager as well: during the last 6 months, I called numerous times and left voice mails, in person messages and even wrote an email. I got exactly zero response. Please address this. Your staff is doing great work, but the complete lack of responses is very frustrating.
My wife drove away and your technician hadn’t secured a large panel under the motor. The panel was dragging under the vehicle for miles. Once my wife realized something wasn’t right she had to return to the dealership to have the issue corrected. Such poor service. Why would the service writer call to tell us the vehicle was ready when it was clearly not? This situation makes me want to not return to Hyundai again.
Elizabeth was very helpful and flexible.
Everything was quick and I was happy with the service.
Service is done promptly. I appreciate that. Thank you.
Once again Irving was easy to work with. He’s professional and friendly. He helped me get my car fixed as I’ve been dealing with a car that consumes too much oil. Irving made sure he followed the protocol in order to ensure I would be considered for a new engine. He also helped me get a car loaner while my car was being worked on. I really appreciated that as I needed a car however could not afford renting one for a long period. Irving definitely demonstrates great customer service!!
Irving is excellent. Very good customer service.
Irving gave timely updates and provided great customer service. He checked in periodically as I was waiting on site. Thank you for providing a great customer service experience!
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