Very friendly and made sure things went well
Liz was absolutely FANTASTIC! Unfortunately the part that was said to have been ordered for my vehicle and needed to repair my car could not be found. I drove for 40 mins to get to the dealership, waited 3 hours and left with less gas in the tank and no repair. Pretty disappointing.
George and his team were absolutely wonderful and treated me like royalty. I love Hyundai of San Bruno. Thank you!!
George is an experienced overqualified person for his job. He is calm, professional and makes his clients feel like they are taken care of. He is an excellent asset to San Bruno Hyundai. I hope he stays there.
Mr. Su was great and kept me in the loop. Waiting room a bit dodgy but work done properly.
Tires were not rotated as stated in paperwork and can never get anyone on the phone. Would love to speak to someone regarding feedback.
John Su went above and beyond! He’s a rockstar!
You were kind enough to bring me home by uber since my husband was home alone, ( he is disbbled).
You said that I would receive a call when the car was ready.
I received a call at 2:20 saying car was ready and I would receive a text from a driver to bring me back in approx 15 minutes. I never received a text and when I tried to call the service dept no one answered and the person who had called had a Mailbox full reply. this was 2 Hours. I finally asked a friend to bring my husband and I to Hyndai to pick up the car.
I will do something differently next time. Maybe pay someone to stay with my husband and just wait there, maybe it would be quicker. Drop off at 10:30 pick up at 5?
She was obviously busy but efficient and friendly. I didn’t feel like she was rushing to get me out of the way, and she answered my questions even though they weren’t about the service I was there to get.
Tbh, I was worried about what the experience was going to be like after reading Yelp reviews which quite frankly made me want to avoid San Bruno, but I was happy with the experience. I’m not quite sold since this was a simple 5k service but will be more comfortable bring my car there in the future.
I appreciate the service I received from Matthew. He was very conscientious and did his best. It’s fortunate that you were able to hire such capable young man.
Matthew was very attentive to all of my concerns. Very kind . Explained everything in details from beginning to end. Matthew encouraged me to contact him if I had anymore questions in the future. As a female customer I especially appreciated how comfortable he made me feel. It’s not often that women feel heard when it come to automobile issues.
Matt was very efficient. He checked me in in a timely manner after I arrived, and ordered a ride to take me home to wait for the repairs to be completed.
Elizabeth was super attentive to my questions and concerns, and quickly addressed the core issue with my car.
Matthew I was Great in providing customer service.
He made me feel comfortable and I will definitely come back for services in the future:)
Y’all were great. John was on it and I appreciate all his help and patience.
Matthew was really helpful and giving updates. Thank you.
Yes, easy to schedule the maintenance, and very happy with the service. Thank you
Service was pleasant but slow. I didn’t expect it to take three hours. Also, the communication wasn’t great.
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